Trainer

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:We're Hiring Ubiquity is hiring for a Trainer in Omaha. The trainer will be responsible for evaluating client needs, current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. The ideal candidate will be a confident public speaker and a devoted educator who is up to date on the latest tools and resources needed to improve employee training and performance. During periods of time where the trainer is not facilitating classes, their duty will be to keep materials constantly refreshed, creation of program mastery assessments, identifying with QA knowledge gaps that need to be addressed through refresher training and providing floor support to operations.  To maintain knowledge on the program(s), the trainer is also expected to remain a fountain of knowledge (ex: taking calls, chats or emails). This job requires flexibility in job hours as well as flexibility to travel when needed. We’re made of something different. We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us! Specific Tasks:Develop agendas and material for all training required by UGS or clientConduct employee surveys and interviewsConsult with other trainers, managers, and leadership when requiredTrack and compile collected data from training classes and shared with Operational and Quality teamConceptualize training materials based on data and researchCommunicate training needs and online resourcesCreate training strategies and initiatives that will help add value to clientsContact and utilize outside vendors and resources for instructional technologyTest and review created materialsMaintain a database of all training materialsInstruct employee training and onboardingConduct training through new materialsReview employee performance and learningCoordinate and monitor enrollment, schedules, costs, and equipmentElaborates and participates in weekly, monthly and quarterly business reviews to review performance.Perform other duties as assigned. QualificationsTwo years’ previous experience as a trainer, corporate trainer or related position OR Bachelor’s degree in education, business, human resources, information technology, or related fieldCertification from talent and training associations a plus, but not requiredProficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional softwareExperience with technologies and best practices for instructional manuals and teaching platformsStrict adherence to company philosophy/mission statement/sales goalsStrong project management skills with the ability to supervise multiple projectsGood interpersonal skills and communication with all levels of managementOrganized and able to create multiple timelines, budgets, and schedulesAble to multitask, prioritize, and manage time efficientlyExcellent leadership, team building, and management skillsEncouraging team and staff; able to mentor and leadExcellent verbal and written communication skillsAble to analyze problems and strategize for better solutions The Perks.Life Insurance BenefitsMedical, Dental, and Vision BenefitsPaid Time OffRetirement Benefits What We Do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.