At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Life at F5 is never dull. We are constantly identifying industry trends and disruptions, then innovating to get ahead of future customer needs—creating application services that help the world’s leading organizations deliver their critical business apps faster and with the highest levels of flexibility, security, performance, and support. But our success isn’t driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live, every single day. And it’s producing extraordinary results—not only for our customers, but also for our employees. We understand that your life is about more than just work, so we’re committed to a culture that supports your whole life.Position SummaryThe systems reliability engineer will be responsible to incorporate aspects of software engineering and applies them to infrastructure and operations problems. The main goal of a systems reliability engineer is to create scalable and highly reliable systems. A systems reliability engineer (SRE) will spend up to 50% of their time doing operations related work such as supporting issues, on-call, writing documentation, and system management. Since the system that an SRE oversees is expected to be highly automatic and self-healing, the SRE should spend the other 50% of their time on development tasks such as new features, scaling, and automation.Primary Responsibilities Bring the SRE mindset for Availability, Reliability, Scalability, Disaster Recovery, Problem/Incident Management, and Performance of production services.Manage JAMF Casper Suite and infrastructure, including deployment, administration and integration with AD and AzureAD.Manage SCCM and Intune, including deployment, administration, and integration with AD and AzureADProvide advance support on all client related systems and serve as an escalation point for Global EUSEvaluate, select and integrate 3rd party products in the support of new or existing services.Provide technical leadership on large/complex systems and platform projects.Build tooling to support the automation, management, and reliability of applicable systems.Build and/or support release pipelines for applicable systems.Works as part of a team to continuously evaluate, troubleshoot, and improve existing systems.Manage the system lifecycle from design and implementation, to turn-down and decommissioning.Write documentation for peers and stakeholders supporting applicable systems.Work with business partners to define SLOs and SLIs and build robust monitoring solutions supporting agreed upon metrics.Lead communications efforts regarding both system issues/activities as well as blameless post-mortems with all stakeholders.Provide mentorship to junior team members.Be part of the on-call rotations to provide 24/7 support.Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.Knowledge, Skills and Abilities Advanced understanding of Windows and Apple ClientsAdmin level knowledge of SCCM, JAMF, Intune, Autopilot, Device TrustGood knowledge of AD, Azure, VDI, VMwareKnowledge of client apps for Security and backups Code42, Cylance, Win Defender, Malware Bytes, etc.Develop and maintain automated tasks using scriptingStrong ability to effectively multitask and prioritize work, juggling daily support responsibilities with multiple project/product driven activities.Strong troubleshooting and problem-solving skillsStrong ability to work with customers and business partners such as Customer Service and Product Management to turn business requirements into technical implementation.Scripting and automation experienceSolid ability to work independently or as part of a team to deliver features on agreed upon timelines.QualificationsBachelor’s Degree in computer science or related field and 3+ years of experience or equivalent combination of education and experienceMinimum 2 years in an enterprise-level system engineering or reliability engineering roleStrong base knowledge of operating systems, networking basics, and security best-practices.Working knowledge of Agile delivery and Devops principlesWorking knowledge of at least one Public Cloud provider (Azure, AWS, GCP, etc.) and/or applicable SaaS platform (Salesforce, etc.)Proficiency in one or more programing or programing/scripting language (PowerShell, Python, Bash, and/or Java preferred)Strong understanding of DevOps tools likes Jenkins or Azure DevOpsFamiliarity with IT governance methodologies (ITIL, COBIT, MOF, etc.)Working knowledge of security best practicesTechnical certification(s) desiredPhysical Demands and Work EnvironmentDuties are performed in a normal office environment while sitting at a desk or computer table.Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.Duties may require being on call periodically and working outside normal working hours (evenings and weekends).Duties may require the ability to travel via automobile or airplane, approximately 5% of the time or less spent traveling.Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table. We offer work/life integration programs like Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the “World’s Most Admired Companies” by Fortune magazine for the past two years.And this commitment to living our culture doesn’t just exist within our offices; it extends into our communities through Global Good initiatives such as employee matching, volunteer opportunities, and the F5 Foundation. Our employees are passionate about making a difference in the world.This is a once-in-a-lifetime opportunity to become part of a company that’s on the leading edge of transformation. And because we know that a more diverse F5 is a more powerful F5, we’re looking for smart, talented, determined individuals to join us. If you make thoughtful decisions quickly, obsess over your customers’ needs, take ownership of your work (the mistakes as well as the successes), and embrace different perspectives by putting the human first, then we want to talk to you.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Phishing AlertPlease note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).#LI-JBW1The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual U.S. base pay range for this position is: $79,700.00 - $119,550.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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