At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Our Security as a Service (SaaS) Security Operations Center (SOC) is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously. You will partner collaboratively with seasoned engineers to keep our customers safe and stop attackers cold, around the clock. As part of a Global SOC team, you will be responsible for managing cloud-based security systems on behalf of F5 clients, providing real time protection, detection, mitigation, and resolution of security events. The SOC DDoS Analyst is a master of identifying DDoS attacks and is a skilled security defender. Sounds interesting? Read on!What You’ll DoTake proactive and reactive steps to mitigate Layer 4-7 security threats against F5 clientsInteract directly with F5 clients who are under attack via phone, chat, email and/or ticketing systemsProvide proactive and real-time guidance to customers on network configuration, security protocols, and defensive security responseDocument activities taken in incident management systems, knowledge base, or ticketing systems, as requiredEstablish yourself as a trusted security advisor internally and externallyAssist F5 clients with onboarding and provisioningEngage and support cross-functional teamsInvestigate new attacks and vulnerabilities Appropriately manage time and customer issues based on issue severity and business needsCollaborate with Product Management and Development on requirements and product release activitiesIdentify, define, and implement process and procedure improvementsEnsures documented processes and procedures are relevant and up to dateWhat You’ll BringB.S. in Information System Security or Computer Science or equivalent job experience2+ years’ experience in the Information Security or network security field, Network Security, SOC, or NOC experience is a plus.Must be able to communicate technical and operational details fluently in English (written and oral)Excellent customer service skills, robust troubleshooting and problem-solving ability including analytical thinking and a strong attention to detailExperience with global routing and networking technologies (GRE, BGP, ASN routing), skilled understanding of HTTPTechnical knowledge of, and experience, troubleshooting TCP/IP networksFundamental Linux skillsKnowledge of Layer 7 DDoS attack mitigationFamiliarity with a programming or scripting language is a plusAbility to perform log file analysisAbility to develop creative, efficient solutions to complex problemsWhat You’ll GetHybrid working modeCareer growth and development opportunities Recognitions and RewardsEmployee Assistance ProgramCompetitive pay, comprehensive benefits, and cool perksCulture of Giving BackDynamic Diversity & Inclusion interest groupsApply if you believe your own unique capabilities can contribute to the success of this role and our organization!#LI-SP5The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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