At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Overview: Customer Engagement Program Manager F5’s Customer Engagement team plays a critical role in showing the world what’s possible when our customers bet on F5. We are laser-focused on developing initiatives to ignite customer passion, create exceptional experiences, impact product adoption and retention, and ultimately create F5 customers for life. The Customer Engagement Program Manager is responsible for establishing a rhythm of business across the team to support cross-functional strategic initiatives. You will work closely with the Sr. Director of Global Customer Engagement to ensure operational excellence and focus on key priorities and deliverables throughout the year. This includes resource allocation and budget management, partnering closely with key stakeholders across finance and procurement, and supporting executive and stakeholder engagements. Key Responsibilities: Develop project plans for customer engagement programs (the rhythm of business), including scope, work breakdown structure, work back schedules (timelines), and communications plans supporting stakeholder engagements. Manage project meeting schedules, develop agendas and documents, and share decisions and/or action items with all relevant stakeholders. Organize and maintain project documentation and lessons learned (retrospectives) in designated team folders. Monitor and control project execution, and conduct ongoing risk management and active response plans as needed to ensure timely delivery and successful outcomes intended to improve customer experience and drive business growth. Support Customer Engagement team with the rhythm of business program planning, including project sizing, resource and budget allocations that align with team KPIs, and successful outcomes. Conduct research and analysis to support decision-making on key business issues. Act as a liaison in driving execution and quality communications between the company's customer engagement team and other program stakeholder departments. Support key touchpoints with cross-functional stakeholders and executive team, including company-wide all hands, QBRs, executive reviews, and other corporate moments. Collaborate with senior leadership to identify and prioritize opportunities for operational improvements within the Customer Engagement Team. Background/Experience Bachelor’s degree in business administration, marketing, or a related field. 5+ years of experience in operations and program management Strong project management skills, including the ability to prioritize and manage multiple projects simultaneously. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong analytical skills with experience using data to inform program development and measure program success. Knowledge of customer engagement and retention tools and platforms, including customer feedback software, loyalty programs, and advocacy platforms. Experience with customer segmentation and targeting strategies. Ability to think strategically while also managing the details of program execution#LI-KT1#LI-REMOTEThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual U.S. base pay range for this position is: $94,246.00 - $141,370.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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