Customer Success Manager

The Customer Success Manager is responsible for overall client satisfaction and advocacy, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services and incorporates elements of scaled digital outreach.  This role is all about client satisfaction and is not a quota carrying sales position.Description:Manage the business relationship between SailPoint and assigned client accounts, responsible for overall client satisfaction and outcome deliveryProvide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how SailPoint solves those problems.  Proactively share best practicesOperate active digital programs to ensure effective scaling of Customer Success engagementMonitor assigned accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and servicesProvide strategic updates on clients’ performance to SailPoint Senior Management.  Provide regular status updates to cross-functional teamsIdentify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growthEnsure maintenance contract/subscription renewal Requirements:Bachelor’s degree or equivalent work experience (technical degree or master's degree a plus)Strong customer facing skills (executive presence, writing skills, communication skills).  Demonstrates a highly professional demeanorStrong consulting skills. Ability to gather and analyse information and produce strategic insights into clients’ organizational and technical challengesAbility to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audienceAbility to set and meet expectations; skill in mediating and resolving problemsMust be highly organized and able to prioritize and process a number of tasks concurrentlyAbility to build lasting relationships based on trustTakes ownership of customer issues and drives to resolutionSelf-motivated, strong work ethic, creative, customer-centric personalityLanguages:Native/Fluent English is a mustAn ability to also communicate in Arabic would be a distinct advantage Travel:Estimated at 10%Location: Pune SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.