Business Operations Manager - Colombia

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position Summary:                  The Manager, Business Operations, is responsible for the execution of appropriate project and program management frameworks for Illumina’s LATAM commercial team. Specifically, this role will assist the management team with the coordination, accountability management and timely execution of direct set-up as well as with strategic projects aimed at developing key capabilities required to sustain Illumina’s growth in the region. The ideal candidate will reside in Colombia, have native-level competency in Spanish, advanced-level competency in English and have a sound appreciation of country requirements as well as the commercial value chain to drive successful project execution, tracking and reporting. The Business Operations Manager is expected to communicate with a wide range of roles in the organization across multiple countries and time zones to ensure quality and accuracy of data inputs and appropriate representation of the voice of the commercial team and our customers.  Experience in setting up infrastructure (e.g. systems, price books, accounts, etc.) to drive accountability and success is a big plus.  This role is expected to be able to step in and manage operations projects as needed. This requires the critical ability to be forward looking and anticipate potential challenges. This role will form an integral part of the LATAM Commercial Team and reports to the Associate Director of Strategic Operations.  The Strategic Operations Team is responsible for Illumina’s LATAM Geo-Expansion and for enabling the regional commercial team to maximize efficiency and effectiveness of value creation for our channel partners and customers.Position Responsibilities: Assists the LatAm Commercial and Management teams in projects related to setting up local country infrastructure and customer readinessLeads operations projects, creates and tracks regular standard reporting for all projects and facilitates timely decision-making capabilitiesCreates processes and frameworks in alignment with local requirements and customsCreates templates for operational processes in alignment with key teams and stakeholdersEnsures transparency across project documents and processesManages operations projects as needed, leading problem-solving efforts to overcome project barriers were required through a combination of tenacity, creativity and a high degree of collaborative influenceCollaborates and works with cross-functional teams like Global Trade Compliance, Supply Chain, Transportation, Finance, Customer Care, Sales, Service and Support and other members of the Commercial and Strategy organizations to drive improved outcomesMonitors project progress and ensures timely escalation of issues and performance deviations to the management teamRegularly reports out on operations project data to senior management and functional leaders of the organizationWorks across global and regional teams to avoid duplication of activities and thrives towards synergistic outcomesPosition Requirements: Understanding local business practices, regulatory environment as well as cultural idiosyncrasies of Colombia and other Latin American countriesUnderstanding of the Commercial business model and common Global business processes associated with the commercial value chain (such as Quote to Cash, Opportunity to Install, Service to Support)Experience with project management methods and processesAbility to engage and influence effectively at all levels and within a matrixed environment of both internal and external resourcesSkilled at building relationships based on trust and confidence with key stakeholdersAbility to collaborate and communicate effectively with a diverse set of peers and stakeholders across organizational levels, functions and geographies/culturesMust be driven, self-motivated, well organized and able to thrive under ambiguityCapability to independently manage multiple tasks and projects simultaneously is a mustPreferred Experience/Education/Skills: Minimum of 5+ years of professional experience working in the LatAm region – life sciences or related field experience is a plus5+ years in operations and project management preferred1-3 years of people manager experience preferredExperience as an associate in a top consulting firm (e.g., McKinsey, PWC, Deloitte) is a plusNative level fluency in English and Spanish, knowledge of Portuguese is a plusBA/BS or MBA/MS in business, management, life sciences or technical field.Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.