Field Service Engineer 1 - Boston

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.*This position will entail significant travel and will primarily service accounts in the Northeast (Baltimore to Boston) .Support Engineer Team - Field Service Engineer 1 - US1National overlay team currently focused on automation and sequencing support to ensure best-in-class service and maximize Illumina workflow uptime. The team also provides Illumina Certified Service Partners guidance to ensure district benchtop compliance success.Responsibilities:• Independently performs planned maintenance, modifications, installations, and repairs of automation and sequencing instrumentation as part of a national team. • Escalate complicated repairs, work with a team, and follow escalation guidelines to ensure timely instrument repairs.• Monitor, schedule, and prioritize tasks to maximize customer satisfaction.• Manage tools and inventory.• Establish and strengthen customer and internal relationships• Ability and willingness to mentor new team membersRequirements: • 1-2 years of relevant experience• Willing to travel up to 70%• Must be self-motivated and have strong problem-solving abilities.• Strong planning, scheduling, and prioritization skills• Must be able to work independently and as a part of a close-knit team.• Must be flexible in working hours as this position may require customer support during non-regular business hours.• Troubleshooting experience and technical knowledge of computer hardware, Windows OS, and networking are a plusPreferred Educational Background: · BS in Electrical, Mechanical, or Biomedical Engineering · BS in Biotechnology, Bioengineering, Biology, or scientific fields coupled with mechanical aptitude or military equivalent. Automation / Liquid Handling knowledge is a plus.The estimated base salary range for the Field Service Engineer 1 - Boston role based in the United States of America is: $60,500 - $90,700. Should the level or location of the role change during the hiring process, the applicable salary range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf