Field Applications Scientist

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position Summary:As a Field Application Scientist you will provide applications support (installation, system validation, customer training) to customers in Australia using Illumina's high throughput sequencing and array systems.All About YouTasks and Responsibilities:Coordinating and executing on installations including facility inspections, instrument validation, and customer trainingTroubleshooting issues related to experimental design, software and instrumentsDeveloping and maintaining positive relationships with customersSupporting sales efforts through technical presentations and customer managementActing as a key contributor of customer feedback to marketing and product development teamsDeveloping and improving key company processes that support our mission of building a world-class customer support organizationAll listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.Preferred Education:PhD in Genetics, Molecular Biology or Bioinformatics required, OR M.S. +3 years of relevant experiencePreferred Experience:3-5 years biotech experience preferredPrior field experience supporting customers using sequencing technologies preferredDemonstrated understanding of sequencing data analysis software applications preferredDemonstrated experience with next generation sample preparation technologies and protocols preferredExperience in clinical next-generation sequencing applications preferredDemonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferredOutstanding problem solving and interpersonal skillsDemonstrated high-level written and verbal communicationClear vision of and commitment to providing outstanding customer serviceMust be willing to travel up to 50%#LIRemoteIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.