Sr. Manager, Service Franchise Management, ILS Commercial Operations

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.The Sr. Manager, Service Franchise Management is responsible for driving the service offering strategy for Illumina Laboratory Service (ILS), including supporting our on-market portfolio, identifying and capitalizing on evolving market opportunities and needs. The role will work closely with leaders from multiple functions including Segment Marketing, Regional Marketing, Sales, R&D, Medical Affairs, Market Access, Operations, and other functions to ensure that strategies are aligned across groups and with Illumina strategic imperatives. This role is responsible for rolling up the performance of the business and progress of ongoing development projects to senior leadership.Illumina Laboratory Services (ILS) is Illumina’s in-house CLIA / CAP accredited and ISO certified laboratory. ILS exists to accelerate the impact of genomics in human health by developing and running end to end assays, partnering with KOLs and customers to show market and/or clinical utility, and bridging the market to commercialization. Our team is driven to deliver high quality, cost-effective test results based on emerging markets and facilitate market adoption of Illumina technologies in oncology, reproductive health, and genetic disease testing.Responsibilities: Facilitate the development of strategic plan and service roadmap for ILS service franchises in Oncology, Reproductive Health and Genetic Disease Testing markets, in alignment with corporate strategic goals and mission.Develop positioning statements and differentiation value in collaboration with functions across the organizationBuild processes to capture, track and manage service requests, and report business metrics to the leadership teamHelp generate opportunity, manage approval, own contract negotiationResponsible for establishing short- and long-term sample and revenue forecastsResponsible for service portfolio managementLiaise with corporate partners and supporting them in interactions with existing and new customers in the field (e.g. key pharma partners..)Requirements: BS or higher degree in biotechnology or related field. MBA not necessary but preferredAt least 15 years of experience, with 7 years of management experience, and 7 years of product management experienceExperience with NGS markets and/or diagnostics product lines is strongly preferredKnowledge of global market/customers in each clinical/non-clinical space & pharma preferredStrong analytical skills and ability to tie detailed analysis to larger strategyRecord of leading cross-functional teams and ability to partner across business and development areas to deliver business results. Proven ability to build relationships based on trust and confidence with key stakeholders.The estimated base salary range for the Sr. Manager, Service Franchise Management, ILS Commercial Operations role based in the United States of America is: $149,600 - $224,400. Should the level or location of the role change during the hiring process, the applicable salary range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf