About Q2:Q2, is Fintech company which provides digital banking and lending solutions to banks, credit unions and fintech companies across America. Q2 provide secured data driven end to end services to every account holder from small business to corporate. and we work on modules like lending, leasing, loan, payments, deposits etc. a complete software package what a bank requires end to endQ2 use Salesforce platform for our working purposes. Q2 has its headquarters at Austin and Texas they provide their services across the globe , North America, EMEA and APAC. Q2 has a great culture and provides best benefits to their employees. Company is awarded as the “best place to work for 12 consecutive years ”Below is Job Description:IOC Analyst Position DescriptionWe are seeking an IOC Analyst/Lead to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools and the hardware on which they reside. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.Experience required: 3yrs to 11yrsNotice Period: Immediate Joiners and candidate who has less then 30days of notice period.RESPONSIBILITIES: Proactively respond to alerts generated by monitoring systems to maintain environment health and stabilityResolve issues by following documented processes and pre-defined standard operating proceduresMonitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate informationLeverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalationDocument troubleshooting results and remediation actions, provide regular status updates to impacted customersIdentify and escalate critical impact to on-call teamsCreate and maintain operational runbooks in support new and changing infrastructurePerform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklistsEnsure proper transition during shift changesIncident and Event Management :Responsible for ensuring efficient resolution of incidents through people, process and technologyManage projects to upgrade and maintain NOC technologiesFlexible to work in 24*7 envirnmentResponsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implementedEXPERIENCE AND KNOWLEDGE: Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory Basic knowledge of networking concepts Basic level exposure to virtualized environments Basic knowledge of application support within multi-tier environments (web, application, database) Basic knowledge of incident, change, and problem management principles 5+ years previous related experience Previous experience with Linux Systems Administration Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment Must work effectively within a team environment Expereince on Automation tools and procedures Skills : Databases – MSSQLDataBase RestoreManage Database DNS CNamesDatabase CopyManage database alertsDatabase Query AnalyserNetworkingSSL CertF5Load Balancing & URL configFirewall ManagementIP WhitelistingVPNTrustgridLinuxExpanding Linux DrivesUnderstanding SMTP LogsLinux OS Management (CDM)Monitoring serversWindows ServerFile Archive ManagementActive-Active Server DFS ReplicationDisk ManagementUser Access ProceduresServer Alerts ManagementCloudAWSAWS SA (Preferred )Azzure ( Preffered )Tools :PagerDuty – PreferredLogicMonitor – PreferredSplunk – PreferredAppDynamicsApicaSalesforce#LI-AM1#LI-Remote#LI-HybridInterested candidate can drop me a mail at asma.mubeena@q2.comAt Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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