Senior Project Manager

As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 is seeking a Senior Project Manager to manage Q2 Lending Product / Solution implementation projects in Q2 ANZ region working closely with Implementation Engineers, Solution Architects, Business Analysts, Product Managers, and the Development team. The primary role is initiating and managing technical implementation projects, translating and guiding the business processes into technical solutions that meet the Financial Institution’s requirements while also leveraging best practices. This role will be responsible for managing the overall expectations of the key client sponsors and executives while controlling project scope, timeline, quality and budget.  If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, this position is for youA Typical Day:Managing Scope, Time, Cost, Quality, Invoicing, Stakeholder management related aspects of Project ManagementManaging custom development / configuration projects delivered by the Professional Services and Engineering organization at Q2Coordinating both internally within Q2 departments and externally with Q2 clients and 3rd party vendors on project schedule, status, and deliveryPartner with clients to enable Q2 teams to understand business requirements and expectationsDesign and execute project plans to deploy Q2 solutions from Pre-sales stage to Post Go-live including UAT (User Acceptance Test) supportTrack and control project resources to complete tasks in a timely mannerWork closely with the client, third parties and Q2 teams to arrange for resolution to issues that ariseTrack status and provide updates to Q2 leadership in relation to overall implementation processDefine and manage Project Management ProcessesEnable training and educating clients on the product and configuration optionsAbility to get changes of all types—including new features, configuration changes, bug fixes and experiments—into production, or into the hands of users, safely and quickly in a sustainable wayKeep attention to detail, create minutes, follow-through, prioritize, stay organized and multi-task in a fast-paced environmentShould gain a detailed understanding of Q2 products for a successful end-to-end project delivery.Bring Your Passion, Do What You Love. Here’s What We’re Looking For: ​Minimum 8 years of Project Management experience in the Fintech / Lending areaWorking experience on Agile methodology and demonstrated experience of scrum and associated ceremoniesCapable and demonstrated knowledge of assessing and managing project risks and mitigationsKnowledge of Tools: Jira, Confluence, SharePoint, MavenlinkFamiliarity with Customer Relationship Management (CRM) system, Salesforce preferredExperience with technology and/or development backgroundStrong analytical and problem-solving skillsGood interpersonal skills and excellent communication skillsMotivated by providing excellent Customer ServiceGuiding customer requirements and project workflowsFamiliarity of DevOps environment will be an added advantagePrior knowledge on SAAS based application is preferred.Familiarity with a Customer Relationship Management (CRM) system, Salesforce preferred.Project Management Methodology exposure preferred (PMP or Prince2)Familiarity with enterprise software deployment architecture and methodologiesExperience building documentation and project plans using Excel, MS Project, and MS PowerPointExperience managing client expectations with a client first attitude and commitment to satisfaction.Possess project leadership qualitiesStrong written and oral communication skills with excellent people and teamwork skillsAbility to remain calm, assertive, and cooperative under stressful conditionsHealth & WellnessHybrid & Remote Work Opportunities                                                                  Flexible Time OffCareer Development & Mentoring ProgramsGenerous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Code2College, and YearUp, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.