As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Proactively respond to alerts generated by monitoring systems to maintain environment health and stabilityResolve issues by following documented processes and pre-defined standard operating proceduresMonitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate informationLeverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalationDocument troubleshooting results and remediation actions, provide regular status updates to impacted customersIdentify and escalate critical impact to on-call teamsCreate and maintain operational runbooks in support new and changing infrastructurePerform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklistsEnsure proper transition during shift changesIncident and Event Management :Responsible for ensuring efficient resolution of incidents through people, process and technologyManage projects to upgrade and maintain NOC technologiesFlexible to work in 24*7 environmentResponsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented#LI-RR1#LI-Remote#LI-Hybrid#Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory Basic knowledge of networking concepts Basic level exposure to virtualized environments Basic knowledge of application support within multi-tier environments (web, application, database) Basic knowledge of incident, change, and problem management principles 5+ years previous related experience Previous experience with Linux Systems Administration Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment Must work effectively within a team environment Expereince on Automation tools and procedures Skills : Databases – MSSQLDataBase RestoreManage Database DNS CNamesDatabase CopyManage database alertsDatabase Query AnalyserNetworkingSSL CertF5Load Balancing & URL configFirewall ManagementIP WhitelistingVPNTrustgridLinuxExpanding Linux DrivesUnderstanding SMTP LogsLinux OS Management (CDM)Monitoring serversWindows ServerFile Archive ManagementActive-Active Server DFS ReplicationDisk ManagementUser Access ProceduresServer Alerts ManagementTools :PagerDuty – PreferredLogicMonitor – PreferredSplunk – PreferredAppDynamicsApicaSalesforceConfluence / JIRA#LI-RR1#LI-Remote#LI-Hybrid#Health & WellnessHybrid & Remote Work Opportunities Flexible Time OffCareer Development & Mentoring ProgramsGenerous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Code2College, and YearUp, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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