As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Application Support DeveloperQ2 is seeking an Application Support Developer to support our Q2 digital banking application for our customers, and for Q2’s support and implementations teams. The person in this position will provide expert-level troubleshooting for our “UUX” frontend web application, investigate and debug technical problems, and code and test fixes for bugs and other problems in the application. Successful candidates will have the innate desire and aptitude for problem-solving, have empathy for our customers and a desire to enable their success, and have the ability the understand both the business situation and the technical aspect of the problems the team is called up to investigating and resolve.Responsibilities:Troubleshoot problems with client applications, including integration and environment issues, escalated from Level 1 and Level 2 support teamsInvestigate and resolve customer-reported problems of a complex nature including code defects, product configurations (files or data), networking and platform issues, third party integrations, performance, and other commonly-encountered concerns with complex web applicationsDebug frontend web application software and configuration as necessary, to identify the source of problems, including but not limited to: reproducing problems, applying browser and UI development tools, tracing and reviewing code and associated scripts, reviewing application logs, and updating configurationsWrite, build and test code fixes for web applications, and update and created accompanying testsEngage and collaborate with both the frontend and backend development teams who develop and support the features / code used in web applicationsCommunicate progress updates regularly to support teams, as well as management and customers when necessaryContribute to team caseload management, and goals for response times and backlogsRegularly receive escalated cases and prioritize appropriatelyDocument and report product / application defects to Product Management and Development teams, and escalate unresolved problems to the appropriate resources.Assist with knowledge acquisition for the team, and partner with Product and Development to improve overall supportability of applicationsServe as a resource and escalation point for other Q2 support teams needing assistance investigating customer problemsProactively seek out, research, and recommend improvements to better serve customersCultivate and participate in cross-department communication and collaborationEnsure all security, availability, confidentiality and privacy policies and controls are adhered to at all timesExperience and Knowledge:Bachelor of Science in Computer Science, or equivalent8+ years of applied experience using Javascript, HTML, CSS in frontend web applications3+ years of experience with development frameworks including React, Vue, Typescript or EmberKnowledge with Mocha or Jest tools for writing Javascript testsExcellent communication skillsExcellent analytical and problem-solving skillsAbility to work on multiple assignments, prioritize, and resolve issues in a time manner.PREFERREDFinTech or other financial services industry experienceMobile development with Apple Xcode or Android Studio toolsExperience developing REST APIs to be consumed by web applicationsKnowledge of AWS and cloud-based technologiesTBOHealth & WellnessHybrid & Remote Work Opportunities Flexible Time OffCareer Development & Mentoring ProgramsGenerous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Code2College, and YearUp, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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