SkillBridge - NOC Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.The Role and the TeamAs an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business our Engineers work in a rotating shift pattern.This position is only available to Skillbridge applicants.Your day-to-day  Monitor internal and production systems and escalating/paging level two engineers.Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.Review and update the status of problems in trouble-ticketing system.Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.Participate in the transfer of information from one shift to the next.What you bring to the teamPrevious experience of working within a Network Operations Center (NOC) or Operations environment.Knowledge of Linux (command line).Previous experience with bash and or Python or other Linux scripting/ programming languages.Previous experience with monitoring tools (Nagios preferred.) Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.) Experience troubleshooting Linux.Exceptional interpersonal, communication, initiative, and leadership abilities.Effective analytical, planning, organizational, and documentation skills.Proven ability to multitask and prioritize while under pressure.Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications. LINUX and/or MS certifications are an assetUS citizenship required#LI-RS1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!