Client Program Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Company Overview At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud architectureAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.The Role The Program Strategy Manager’s (PSM) primary function is to develop and progress clients’ Critical Asset Protection Programs (CAPP) and maintain client relationships. PSMs provide guidance, share knowledge and skills with all PCMS support teams, ensuring all processes and procedures are followed as they drive clients’ programs to an advanced state of information protection security maturity.Your day-to-day Acts as consultative, trusted adviser to assigned clients, owning the relationshipResponsible for day-to-day activities for assigned clientsDevelops 12-month road maps for assigned clients, expanding their scope, maturity, and security postureMaintains program roadmaps and is accountable for delivery of objectives against deadlinesAccountable for client satisfaction, retention and keeping their data secureGuarantees the highest quality of services deliveredLead client calls, develops discussion material, agendas and sends call notes to clientsOpen and assigns cases as requiredMonitor all clients’ cases to ensure that tasks are accurate, viable and completed within SLO guidelinesProvide flexibility with schedule to cover job requirementsEnsures adherence to service briefs, Proofpoint best practice, and SOPsWhat you bring to the team3-5 years of proven and successful related experienceExposure to the Microsoft Compliance Suite (specially Microsoft Data Loss Prevention, Microsoft Information Protection, Microsoft Defender tools)Proven success managing a team of people and portfolio of accountsBackground in Information Security, Project Management, Information Technology, Business Management, or similar fieldCapability to drive performance and achieve excellent resultsAbility to work effectively with team members and with clientsSelf-motivated, with ability to manage and follow up on multiple tasks simultaneouslyDemonstrated organizational and scheduling skills, strong time management skillsAbility to approach problems from multiple angles and find creative solutions (conflict resolution)Exposure to the Microsoft Compliance Suite (specially Microsoft Data Loss Prevention, Microsoft Information Protection, Microsoft Defender tools)Previous experience working in 24x7 Security Operations Center (SOC)Previous Data Loss Prevention or Information Security experience PreferredIndustry standard certifications (CISSP, PMP, CISM, etc.) PreferredWhy ProofpointAs a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!#LI-Remote#LI-SS2If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 85,350.00 - 125,180.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 68,925.00 - 101,090.00 USDAll other cities and states excluding those listed above:Base Pay Range: 63,075.00 - 92,510.00 USD