Customer Support Specialist Tier 1

Job DescriptionWhere you’ll work:  Guatemala City, GuatemalaCustomer Care and Success at GoToWe believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.As a Customer Support Specialist Tier 1 you will be using your knowledge of company products, services, and policies to assist our customers with inquiries, complaints, or problems. You will speak with customers, listen to them and gain a better understanding of their needs, with the objective of offering the best solution. You will drive customer satisfaction by ensuring that the correct support the customer needs is given. Your Day to Day As a Customer Support Specialist Tier 1, you would be working on:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Following up on open cases and escalationsEngaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Working offline projects to support the operation based on demandWhat We’re Looking ForAs a Customer Support Specialist Tier 1 your background will look like:1-2 years of customer service in a call center environment, tech support accounts experience is a big plusAbility to work under pressure.Ability to multi-task, utilizing several applications like Customer Service Management systems and research tools in multiple screens.Ability to follow direction and accept coaching.85% English level Schedule flexibilityYou’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.Learn more.