Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Responsibilities• Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments• Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organisations• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):o Work with Clients to assess requirementso Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flowso Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scriptingo Develop customer specific solutions where necessary and document themo Proactive problem diagnosis, troubleshooting and resolution• Create Implementation plans for new and existing clients• Creation of accurate estimates and quotations for Adobe Campaign Consulting services• Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution• Ownership of the technology solution from estimation and design through to delivery, acceptance and operation• Knowledge transfer/Training to customers on solution implemented• Product Upgrades and Configuration activities• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers• Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally• Work closely with the Quality Assurance team to ensure professional delivery of technical implementationsRequired Skills:• 2+ years of SQL development experience including ETL implementations• 2+ years of scripting/programming experience (JavaScript preferred)• 5+ years of enterprise software implementation/development experience• 2+ years implementing Adobe Campaign for clients withHave worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clientsHave setup ETL workflows with initial data loads and corresponding schemas and formsHave hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use itHave created complex scheduled multi touch campaignsHave created complex deliveries with more than 5 personalization fields• Good communication skills to ensure effective customer interactions, communications, and documentation• Able to work independently with minimal supervision• Ability to work under pressure, think quickly, delivering to tight deadlines• Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically and 8 hours day between 0800IST to 1200EST depending on client location.• Good presentation and customer facing skills• Ability to manage multiple clients simultaneously, set and manage expectations with clients individuallyNice to HaveIntegrations, multiple projects• Expertise and Experience with other Adobe Experience Cloud applications• Expertise and Experience integrating Adobe Experience Cloud applications• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)• Experience with XML and DOM related technologies• Familiar with current W3C recommendations and their availability in common browsers• Familiar with dynamic web development, personalization, web analytics, website optimization is a plus• Knowledge of DOM manipulation and page load events a plus• Previous experience of iOS/android development
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