Retention Operations Specialist

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The Opportunity Retention Operations Specialist will be part of the Digital Media Sales Operation team and will be responsible for securing annual subscription payments and support new revenue growth. In this role you will create quotes and engage with customers/partners to secure on time annual bookings. You will be responsible for managing pipeline and providing an accurate outlook.What you'll Do Developing a deep expertise and understanding of Adobe's Enterprise Term agreements (Digital Media Products) Conditions of Service & Commercial Terms.Researching customer contracts and purchasing history in Adobe's various CRM systems in order to build timely and accurate quotations for Anniversary Payment within the portfolioEngaging with Adobe end users, distributors and resellers, secure Anniversary Purchase orders on time and support revenue growth through True-Up motion.Engaging with business partners in sales, finance, etc. to resolve issues raised by Customers or partners related to anniversary & True-Up paymentsSecuring and validating Purchase orders on time, driving maximum renewal rates overallHandling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlookAttaining quarterly targets for timely anniversary bookingsWilling to work in EMEA/Americas – workday starting in the afternoon as per ISTWhat you need to succeed Minimum Bachelor’s degree or equivalent in a numerate, technical, or business fieldMinimum 3 to 5 years’ experience in a similar /related function (e.g. Sales Operations, Services Renewals Sales/Operations, Operations processes in tech industry)Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel & Strong written and spoken English.Experience in operating in an (external) customer facing environment (telephone/email based) supporting high value Enterprise customers.Proven experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting. Pragmatic decision making where exceptions are required.Experience in performance management – ability to recognize key performance indicators, ensure ongoing monitoring and ability to collate information into clear and succinct management reportsCompetence in sales pipeline management and CRM tools, including salesforce.com or SAP / Siebel CRM, or similar analytical and information management applications.Results-oriented, self-starter, and a high degree of motivation to go above and beyond the task at hand. Well organized, with the ability to prioritize and to manage time effectivelySelf starter with ability to achieve successful results with limited supervision often under tight deadlines. Attention to detail is essential.Strong team orientation and ability to build cross-functional relationships.Good knowledge of operational support delivery business processesAt Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.