Senior ERC Generalist

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The challengeThe Employee Resource Center (ERC) team is the first point of contact for all employee queries across EMEA. This team provides essential first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well the entire employee life cycle.The successful candidate for this role will have a proactive approach in anticipating employee-related needs and a solution centric mentality to resolving issues. They will also be passionate about delivering a high level of employee experience and excel in a fast paced and evolving environment.What you’ll doAs a member of the wider ERC team, act as employees' first contact point across EMEA for all EX related questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday and ServiceNow)Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skillsMitigate customer concerns as much as possible and focus on quick resolutionResponsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using ServiceNow, Adobe's case tracking toolAssist employees and managers on how to utilize and optimize self-service transactions using internal tools and resourcesResponsible for local vendor management for HR related mattersAddress Tier 1 & 2 queries regarding compensation, benefits, HR data management ect.What you need to succeedDemonstrated problem solving skillsCommitment to customer service and providing a positive employee experienceAn effective communicator at all levels, both written and verbalProcess oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS highAbility to maintain the highest level of confidentialityAbility to work independently and also be part of both virtual and local team structuresAbility to apply sound judgment and make decisions on when to advance issuesProactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiryPrevious experience in a shared services organization is a plus!Proficient in English and Romanian any additional languages welcomed!