Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone - from emerging artists to global brands - everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The ChallengeThe ANZ Professional Services Delivery Regional Leader holds responsibility for a multi-disciplinary team that delivers solutions for Adobe Customers across all technology and functional areas within the Digital Experience services business. This person leads the ANZ Delivery team, handles both people managers and individual contributors, and holds direct responsibility for the health and growth of the business performance, and team members’ mentoring, growth, and development. This position is to drive a 30M USD business. What You’ll DoCapacity and organization:Alignment of the Delivery team to organizational objectives; recommendations related to team organization and headcount needs.Ownership of recruiting, hiring & onboarding.Leadership & Delivery team meetings and communications.Collaborating with other Adobe Professional Services Regional Leaders in APAC and the broader Adobe organization to drive common initiatives and objectives.Business performance:Revenue forecasting, backlog management and revenue acceleration.Maintaining a healthy mix of onshore/offshore resources within the business to best utilize our full capacity across teams and hit our margin goals.Proactively manage consultants’ utilization to ensure performance against planProvide support and guidance to consultants and project managers on technical, delivery and operational issues to ultimately achieve revenue and bookings targetsOperational reporting/accountability in partnership with operations/reporting teams.Cost centre ownership and expense management.Setting strategy and quarterly priorities in alignment with the APAC leader; leading team performance toward those priorities.Customer LeadershipInvolvement in pre-sales and deal approval (supporting the accountable Services Sellers); delegation of pre-sales support to Delivery Managers and/or team members where appropriate.Involvement in Customer critical issues in support of the Professional Services Sales team.Customer-facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements.Report Customer engagement status and issues on a regular basis Internal And External Thought Leadership, Collaboration, And AlignmentIndustry Vertical and/or Competency Thought LeadershipCollaboration with Center of Excellence (COE) regarding Thought Leadership, Methodologies, Tools, and/or other needs.Leadership of / or participation in other special initiatives.Supporting BU collaboration and alignment.POV & input on GTM, tools & ensuring Delivery readiness.Onshore/Offshore alignment related to Delivery team, goals, priorities, and collaboration.Planning and collaboration with Business Management team, Field Enablement, and others as appropriate as it relates to enablement and growth of Delivery team members.Driving adoption of methodologies, standard methodologies, repeatable frameworks developed by the COE.Submission and/or sponsorship of Delivery team members’ reusable code and methodologies to COE for solution standard methodologies & Knowledge Management. Development Of Team MembersPrimary steward of leading, mentoring, guiding, coaching Adobe Professional Services consultants to be the best of the bestQuality and routine Check-Ins (quarterly), Career Action Plans (PDPs, annual), goal-setting with team members in line with individual’s goals and group priorities and objectives, mentoring.Own and drive key people-related action items coming out from the Employee Pulse surveys.Cultivation of top talent; coaching toward and assistance in readiness for promotion and/or next role.Performance management of team members when necessary.Team skill development; partnership within our org and with WWFO Enablement team to plan, execute and drive key enablement across the right resources on the teamDistilling and presenting/providing Feedback from various sources, including Project Feedback Forms and 360° Feedback tool.Recommendations of promotions, compensation, and annual rewards. What You Need To Succeed7+ years experience as a Consulting Manager in a services organization.10+ years experience as a client-facing consultant, including delivering enterprise-scale technology solutions.Experience leading consulting teams with demonstrable thought leadership in Digital Marketing and/or Enterprise software technologies.Experience building out new teams and helping organizations through transformative change.Experience developing reusable practices and methodologies.Excellent verbal, presentation and written communication skills, including executive communications.Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.Strong conflict resolution and negotiation skills.Ability to collaborate effectively with teammates and client.Professional demeanour, ability to interact with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs.Superb organizational skills to lead cross-functional teams.Outstanding team building and team management skills.Ability to lead in an environment of uncertainty, ambiguity and complexity with diverse partners.Willingness to travel up to 30%.Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.
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