Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position: Consultant/Senior Consultant – Adobe AAM/AppServices - RTCDPLocation: Bangalore /NoidaTeam: Field Engineering, Ultimate SupportPosition SummaryThe Audience Manager Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. AAM Consultants work to gather & understand Client’s unique business requirements and provide expert guidance to our Customer/Implementation Partners in building customized solutions to meet their advertising & reporting needs with the Adobe Audience Manager platform. Consultant also performs quality checks to ensure that the implementation cycle follows industry best practices, flag all technical issues and highlight risks when they arise. Consultant works with clients to strategize and drive their audience creation and activation effort to extract business value from the platform and enable them to adopt & scale-up in their maturity roadmap. It is a technical advisory role with certain hands-on support and requires a solid advertising business and analysis acumen and involves constant customer interaction.What you'll doBe a recognized expert/SME for Adobe internal and regional stakeholders.Act as a lead point of contact for any Customer engagement.Build trusted advisor relationships with our Clients & Implementation Partners.Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.Gain an in-depth knowledge of a client’s advertising platform and architecture needs, online business model, and online marketing strategy.Gather, document and help form/guide client business requirements, key performance indicators, and other functional and/or technical requirements.Review customized solution design and recommend design optimization opportunities.Validate implementation and follow through on issues until resolved.Troubleshoot and reproduce the technical problems reported by customers and define workarounds.Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standardized artifacts with best-in class quality.Provide advisory to key stakeholders with industry best practices & recommendations basis assessments.Communicate proactively and effectively to Customer/Implementation Partner teams on assess ents & recommendations throughout project life cycle.Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.Manage Customer expectations appropriately and keep projects on schedule and within scope.Manage multiple client engagements simultaneously.Work and collaborate with Adobe internal teams and Client/Implementation Partners.Technical writing and PowerPoint presentation creation.Additional Responsibilities:Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.Proactively maintain the highest level of technical expertise by staying current on Adobe DX technologies and solutions through internally and externally available learning opportunities as well as self-study.Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.What you need to succeedMust have –6-8 yrs. of overall experience as a client-facing consultant, working in Audience Manager implementation aligned with industry benchmarks, KPIs, use cases.Strong knowledge of server-side forwarding, ID syncs, data imports etc.Solid understanding of Display / Search Advertising concepts and strategies.Solid understanding of data reporting and digital advertising best practices.Strong-to-advanced JavaScript, jQuery, Ajax, CSS/HTML, SQL, Web services/APIs.Strong experience with Tag management solutions, preferably Adobe Launch.Solid understanding of general business models, concepts and strategies.Understanding of HTML and web protocols.Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)Passion for the internet domain and use of technology to solve business problems.Exceptional organizational, presentation, and communication skills - both verbal and written.Must be self-motivated, responsive, professional and dedicated to customer success.Possess an innovative, problem-solving, and solutions-oriented mindset.Demonstrated ability to learn quickly, be a team player, and manage change effectively.Extensive knowledge of Microsoft Office.Bachelor's/Master's degree in Computer Science with equivalent work experience.Special consideration given for –Should have been in a client facing role in the previous role.Previous experience working with Adobe Audience Manager, Adobe Launch or similar DMP tools - Bluekai, Lotame, Krux, etcExperience with advanced capabilities of one or more customer data platforms (CDPs); such as Adobe Experience Platform, Tealium, mParticle, Segment etcGood understanding of integration of Audience Manager with other Adobe solutions – Commerce, Analytics, Target, Google Analytics, Email service providers etc. would be plus.Experience presenting in front of various technical and business audiences.Web/Mobile App development experience.
View Original Job Posting