Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityAt Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. Adobe is behind the elegant content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness data to help companies move from data to insight and insight to action by delivering relevant content.Ultimate Support is Adobe’s Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. As a Manager of Technical Account Management, your goal is to lead a team of Technical Account Managers.Technical Account Managers build, develop, and maintain one-on-one relationships with our paid-Support customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment.What you’ll doDirect management responsibilities for all designated resources, team objectives, morale and cultureMotivate the team to deliver exceptional customer experiences and value propositionsSetting quarterly individual goals and providing ongoing performance feedback as well as formal performance appraisalsAttract, hire and retain top talent for each functional roleEvaluate measurement criteria to evaluate trends in organizational performance, including: customer happiness, operating efficiency, solution adoption and customer retentionAdvocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectivesEngaging in support of key accounts and critical issue managementOwn one or more global programs for the Support leadership teamPartner with the Customer Success and Sales leadership team to align Support efforts to local sales and retention objectivesWhat you’ll need to succeedMinimum of 5 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services or account management environmentCore skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical CuriosityAct as a role model to others: sets an example of integrity, ethical behavior and professionalismExcellent organizational skills: ability to prioritize, run, multi-task and execute projects multi-functionallyOutstanding communication skills (presentation, written, and verbal) to interact with all levels of professional staff.Ability to explain complex concepts simplyExcellent problem-solving skills and ability to navigate complicated situations in a professional mannerFamiliarity with SaaS solutions or Adobe Digital Experience solutions a plusMore reasons why Adobe life is the good lifeWork in a place that cultivates great leaders throughout the organization. A place that understands that product innovation comes from people's innovation.Those "best places to work" lists love us (in multiple countries), here's why.Put your mind at ease with our health and welfare benefits, industry-competitive salary, and more.The work is awesome. The people are awesome. There's no better place to make an impact. See what our employees are sharing about Adobe life.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $138,300 -- $235,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
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