Customer Experience Architect - PreSales Solutions Team

Company: AdoTube
Company: AdoTube
Location: Bangalore
Commitment: Full time
Posted on: 2023-05-03 17:32
Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The Opportunity Digital marketing is advancing at a dizzying pace and companies are turning to the Adobe Experience Cloud, the leader in enterprise marketing software, to stay ahead. Adobe Solution Architects help Adobe Experience Cloud customers succeed by advising them on the right digital marketing strategies, product implementation approaches, and consulting services needed to meet their business objectives.As a manager in SA team, you will manage a team of Solution Architects and partner with Adobe sales teams during the sales cycle to conduct customer discovery, scope out a roadmap of consulting services, and present your proposal to the customer across regions. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, and sales pipeline to identify opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and reduced marketing spend).Additionally, you will be responsible for driving presales solution innovation, differentiated value proposition creation with focus on large deals. You are expected to lead large deals garnering support from other members as requiredWhat you'll Do Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallelLead a team of Pre-sales architects and oversee all pre-sales services scoping and proposal development for DX solution areas.Ensure high-quality and timeliness of your Solution Architecture team’s deliverablesStrategize with Adobe sales teams for pipeline management, quarterly goals & priorities.Provide mentoring, coaching, and shadowing opportunities to the Solution Architects. Individually lead large, strategic deals.Present proposals to executive-level customers in a clear and compelling wayProblem solve novel solutions, architectures and use cases to help customers meet their objectivesHelp customers understand Adobe’s capabilities and the transformative power of digital marketingParticipate in Quarterly Business Reviews to help define and track goals for the Solution Architecture teamRun initiatives that help improve the Pre-Sales team’s efficiency, promote reusability and standardization.Participate in expansion and definition of the practice service portfolio, BD frameworks and other market facing collaterals.Manage a team of 10+ solution architects.What you need to succeed 12-18 years of experience working in a top-tier consulting or technology organization3+ years as a people-manager (senior team) with a keen desire to help promote individual professional growthDetail oriented and organized. Solution Architecture managers must oversee the services pre-sales activities for set of solutions. This includes partnership with sales team and sales managers, reviewing weekly pipeline reports, attending sales forecast calls, and ensure successful and timely delivery of dozens of pre-sales engagements at once.Strong drive to solve customer problems and rapidly convert pipeline opportunities into closed dealsBalance of business and technology acumen, including ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteriaOutstanding problem solving and analytical skills, including ability to create clear observations, analysis and conclusions based on customer interviews and dataExcellent customer facing skills with experience presenting to and achieving buy-in from senior executives (managers, directors, VPs, CMOs, and CXOs)Outstanding communications skills both oral and written (e.g., Powerpoint)Ability to multi-task and prioritize across multiple sales opportunities at the same timeTeam player who can collaborate with multiple stakeholders to arrive at the best solutionUnderstanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologiesIn-depth understanding of the typical use cases of Digital Platform implementations (Data platform, CDP, Analytics, Personalization, Ecommerce, DAM, Mobile strategies, Content Management etc.)High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplinesBonus: experience with Adobe Marketing Cloud or other Adobe solutionsWillingness to travel if required.Bachelor’s degree or equivalent experienceAt Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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