Inbound Sales Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The challenge:Inbound Sales Manager’s engagement kicks in SMB accounts post-sales of Adobe’s cloud-based solutions. The incumbent is responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding him to internal support teams if need be. ISM is expected to identify & close any upsell opportunities within an account he/she is engaged with throughout the year.What you’ll do:Adobe’s ISM is accountable for revenue opportunities for the business unit working on inbound sales inquiries on phone calls and chat.Handling incoming queries and build good client relationships and ensuring all leads are well qualified by identifying the accurate decision-makers and understanding their requirements.Run & maintain SLAs like AHT, login hours, attendance, daily call target, etc. Source new sales opportunities through inbound lead follow-up.Achieve weekly, Monthly & Quarterly targets for conversion rate and revenue.Generate incremental revenue from the existing client by selling additional products and services.Handles existing customer relationships & provides appropriate support. Provide excellent customer experience, which is the key to get repeat business.Prepare and present tailored presentations/proposals to clients based on their objectives.Develop strong, strategic relationships with customers to identify and demonstrate the customers' business goals, growth strategies, and profit drivers to deliver the appropriate Adobe value proposition/sales solution strategy.What you need to succeed:•    Bachelor’s degree or equivalent•    Experience operating in a similar capacity, directly managing a portfolio of services, contract renewals via direct and indirect channels.•    International sales experience/experience working with the North American customer in their time zone.•    Strong communication skills (both oral and written).•    Strong organization, follow through and documentation skills suitable for client communication.•    Task-oriented, with focus and drive to complete tasks at hand•    Ability to work independently, learn quickly and be proactive.Internal OpportunitiesCreativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe! Put your best foot forward:1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.3. Check out these tips to help you prep for interviews.Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of  gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accomodations@adobe.com.