Customer Experience Architect

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityDigital marketing is advancing at a dizzying pace and companies are turning to the Adobe Experience Cloud, the leader in enterprise experience management software, to stay ahead. The Solution Architecture Team within Adobe's Professional Services organization helps Adobe's customers succeed by advising them on the right customer experience management (CXM) and digital marketing strategies, product implementation approaches, and consulting services needed to meet their business goals.As a Customer Experience Architect (CXA) within the EMEA Solution Architecture team, you will partner with Adobe sales teams during the sales cycle to conduct customer discovery, scope out an end-to-end roadmap of consulting services, and present your proposal to the customer. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, and sales pipeline to find opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and reduced marketing spend). What you'll doOperate in a fast-paced environment, responsible for driving multiple customer opportunities in parallelPartner with Adobe Professional Services sales teams to conduct business and technical discovery with customers and develop a point-of-viewCreate digital experience management strategies, develop solutions, define architectures and use cases aligned with customers' business objectivesDevelop robust recommendations, proposals and scope of work documents for Adobe Consulting engagements, while also identifying critical dependencies and risksInvolve and orchestrate other team members and internal collaborators for high-quality, comprehensive proposalsPresent your proposals to executive-level customers in a clear and compelling way to help customers understand Adobe’s capabilities and the transformative power of customer experience managementContinuously improve the Solution Architecture team’s knowledge, methodologies, processes and customer-facing collateral What you need to succeed5-10 years of relevant experience working in consulting or technology organizationsKnowledge of CXM and Digital Marketing landscape, experience with relevant Digital Marketing strategies and technologiesIn-depth knowledge of the typical use cases of Digital Platform implementations (CMS, CDP, Analytics, Personalization, Ecommerce, DAM, Campaign Management, Mobile strategies)Strong motivation to solve customer problems and rapidly convert pipeline opportunities into closed dealsBalance of business and technology competence, ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteriaOutstanding problem solving and analytical skills, including ability to create clear observations, analysis and conclusions based on customer interviews and dataExcellent customer facing skills with experience presenting to and influencing senior executives (managers, directors, VPs, CMOs, and CXOs)Outstanding communications skills both oral and writtenAbility to multi-task and prioritize across multiple sales opportunities at the same timeGreat teammate who can collaborate with multiple team members effectively to arrive at the best solutionAbility to learn and apply new concepts and technologies in a wide variety of marketing disciplinesWillingness to travel up to 25% of the timeProficiency in English and SpanishMBA or equivalent degree preferred Special Consideration given to Candidates with Experience with the following:Adobe Experience Cloud solutionsCustomer Data Platforms, Web Analytics, Digital Marketing, Digital Experience Management domain knowledge ProfessionalServices-EMEA1