Senior Project Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position: Senior Project ManagerBusiness Unit: ACSLocation: GurgaonOur CompanyAt Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us.The challengeThis Senior Project Manager will work directly with our customers to drive their enterprise solutions development, support and implementations using Adobe Technologies (e.g., AEM, Commerce, Analytics, Target and AEP). Working at multiple levels with the Adobe team, customer and systems integrator partners, you will evaluate the proposed solution, assess risks, plan the implementation, support the delivery, and manage the overall success of the project(s). You will oversee delivery and acceptance of the project scope as defined in the statement of work using our consulting methodology including tasks, deliverables, milestones, and resources, all the time coordinating with the core and field engineering teams as needed. You will ensure successful customer deployment.What you'll do•Act as the central client point of contact throughout the life of the project, beginningduring presales with project scoping•Clearly understand and communicate customer requirements and integration points inthe context of the statement of work.•Oversee project delivery process with key contributors to help manage scope andprepare change requests, including tasks, deliverables, milestones, resources, andestimated costs.•Manage all day-to-day administrative activities of a given project from inception toclosure.•Maintain regular communication with both the customer and internal teams, andconstantly manage customer expectations.•Achieve customer satisfaction through successful delivery of defined project scope.•Compile customer requests and deployment issues, to provide a feedback channel intoour core products.•Work with third-party subcontractors and technology partners as required.•Capture and communicate experiences in formal post-mortem, feeding lessons learned,best practices and resources back into the consulting practice.What you need to succeed•Overall 10-15 years of experience in IT•5 plus years' experience as a project manager including client facing project management, including delivering enterprise-scale web applications or commerce implementations•Solid project management experience in application support and maintenance projects.•Innovative thinker.•Strong verbal, presentation and written communication skills.•Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.•Strong conflict resolution and negotiation skills.•Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs•Superb organizational skills to be able to coordinate complicated projects.•Exceptional team building and team management skills, with proven experience managing virtual teams.•Prior experience with CMS and operation of a highly available, high traffic internet or mobile service.•Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.•Understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.•Familiarity with the following languages and technologies: HTML, HTMLS, XML, Java, WCM, Web analytics, content targeting•Solid understanding of and experience with one or more of the following: Web Content Management, Rich internet applications, Web & Social Analytics, online adtargeting and content personalization.•Ability to manage in an environment of ambiguity with diverse stakeholders.•Ability to build strong relationships and generate opportunities for repeat business.•Willingness to travel up to 40%.•Experience as Consulting Manager or Senior Consultant in a large consulting organization•2 or more years Managing Agile development projects•Proven experience managing off-shore teams.•Certified ScrumMaster, PMP CertificationWhat leading at Adobe meansAt Adobe, we're passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone who's considering a career with us should know that we evaluate leadership based on these five capabilities:•Demonstrating Strong EQ (Be Aware) - Having a keen sense of self awareness is thefoundation of leadership at Adobe. As a leader, we look to you to inspire teams togreatness with empathy and mindfulness of your impact on others from interns to theBoard of Directors. And whether you're in headquarters, New York, London, Tokyo orBangalore, you're attuned to emotional, situational and cultural surroundings and adaptyour approach accordingly.•Selecting Talent (Be a Recruiter) - You're on top of current and future talent needs as thebusiness evolves because one of your key goals is to build high performing teams. You doso by adopting a rigorous approach to hiring superior talent and are intentionallyinclusive to attract diversity of ideas and experiences.•Role Modeling Check-In (Be a Coach) - We don't believe in annual reviews and rankings.That's why, feedback flows continually at Adobe. You're an inspirational and effectivecoach; a leader who discusses expectations, feedback and development regularly withyour direct reports. To succeed in this role, you'll need to address performance gaps earlyand effectively, and be open to seeking feedback from others to improve yourperformance and your team's.•Leading Change (Be an Agent of Change) - Change leadership is what you do! Youproactively identify opportunities to align team goals with organizational change. You'regreat at building support for change because you communicate with conviction and youhelp those around you to see both the rational and mechanics for business changes andhow to adapt accordingly.•Scaling the Business (Be an Owner) - You're someone who sees and understands thevision of the company. You're able to articulate business strategy and develop businessprocesses, systems and structures to make performance sustainable. Your mission is todeliver an exceptional customer experience by promoting shared goals and drivingaccountability.Get to know the teamAdobe's Worldwide Field Operations provides customers with the products, services, solutions, and support they need to make, manage, measure and/or monetize their digital assets. Worldwide Field Operations includes Worldwide Sales, Reseller partnerships, Partner Sales, Technical Services, Customer Care, Sales Operations, and the Adobe Worldwide eCommerce organizations.See what our employees have to say about their careers in Adobe's Worldwide Field Organization in this video.More reasons why Adobe life is the good life•Skip those awful "performance reviews."•Work in a place that cultivates great leaders throughout the organization. A place thatunderstands that product innovation comes from people innovation.•Feed your brain and grow your skills with our educational assistance program.•Take off for a four-week sabbatical after five years of employment. (As in "don't evencheck your email the whole time.")•Give to your favorite cause each year, and we'll match your charitable donation•Enjoy serious discounts on the Adobe software that will make friends jealous.•Those "best places to work" lists love us (in multiple countries).•Put your mind at ease with our health and welfare benefits, industry-competitive salary,and more.•The work is awesome. The people are awesome. We think there's no better place tomake an impact.