Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The Opportunity From the moment you wake up in the morning until you go to bed at night consider the media youconsume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.We have a fantastic opportunity for a technical Operations analyst to join our License Management team, based in Maidenhead.As our customers become more complex in their needs, attitudes, and behaviours, and as our product suite adapts and expands to fulfil those needs, Licensing and the management of licensing becomes critical to our joint success with customers, who need to realise value from their investments. Especially in a challenging economic environment.Our business-to-business programme supports and guides our customers towards Genuine, right sized investments for their Creativity and Productivity requirements and ambitions.We aim to run objective and empathetic engagements with customers, to ensure that the programme runs smoothly and efficiently. Helping our customers to raise the bar for their businesses.You’ll be joining a developing team, which had its first year of success during 2021, saw considerable growth in 2022, and is now continuing to expand within one of the world’s best-known brands. You will work with great people across an international business to help make our License Management (LM) business successful, valuable to our customers and critically to help boost the productivity and impact of the team.What you’ll doWork closely with the Americas and EMEA LM TechOps Leads to help develop the various elements of our programmes. You’ll not only support these people but will be expected to operate mostly independently for certain tasks/projects with their guidance.Work with our regional and global teams to ensure tech, operations, and reporting are up to scratch and helping to raise the bar for the business.Go beyond data to give significant insights into what is working, what isn’t and what the opportunities are to change/create the future.Drive ad-hoc initiatives in relation to the LM programme.Develop plans and process to measure impact and return on investment of strategic programmes.Document and communicate project plans around LM SLAs to the leadership team.What you need to succeedSignificant experience in Data Analysis, ideally within a partner organizationNumerate – able to find the “story” from the numbers, and see trends and insightsDiligence and thoroughnessHighly responsive and passionate communicator – both written and spokenDriver/Energetic – proven track record of being able to make things happen in a cross-functional environment.Systems capable, find ways around a sophisticated organization, to get things doneCreative, critical thinker with advanced analytical skillsProven success managing time and multiple projects/tasksAbility to uncover and help drive Strategic and executional improvementsAbility to present ideas to various levels to gain support for initiativesCompetencies in software - Excel, Word, PowerPoint, PowerBI, Tableau, VBA, SQL Queries, SCCM, Msft AD, CSVDE, VBScript, SFDC (or equivalent CRM)Detailed pillars1. Customer Profiling OperationsMerging and pulling customer data setsRegularly interconnects with 3+ key people/teams.Creating a full pictureOpportunity sizing and bandingConflict checkingExcel, Word, PowerPointPowerBI, TableauVBA2. Business and TechnologyFinding efficiencies and improvements across all operational processesTools development and improvementMerging deployment and usage data with entitlement data and other data sources to highlight valuable insightsCalculating licensing options and routes forwards for customersData connections, Data cubeData front ends/UIsExcelSQL Queries, SCCM, Msft AD, CSVDEVBScript3. Performance Tracking and Financial ReportingSFDC trackingPerformance managementEngagement quantity, stage progression, etc.SFDC DR TrackingPurchase trackingAcross Buying programmesLow volume trackingSFDC (or equivalent CRM)PowerBI, TableauYou will be immersed in an exceptional working environment and surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
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