Supervisor, Platform Support

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!We are looking to hire a Supervisor, Platform Support who will work in collaboration with our Biz Teams to ensure top notch Platform Support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re comfortable being a mediator between account and technology teams, helping both reach solutions on high-priority technical issues. You’re a problem solver, an expert communicator, and have team leadership experience.Provide oversight, guidance and mentorship to members of the Global Support Team.Oversee and maintain the company’s ticketing case system; answer, troubleshoot and resolve various technical issues related to our trading platform.Take initiative on tickets that can be completed without Development Team assistance.Multi-task, troubleshoot and resolve various technical issues related to the Trade Desk's Trading Platform Application.Act as a primary conduit/catalyst between the Support Team and other TTD Teams.Responsible for owning incidents, including collaborating and escalating to Engineering, Product, Integrations and Business Intelligence.Assess team progression and identify needs of team members.Manage responsibility for individual members’ workload, development and performance.Oversee issue escalation tracking and response management.Ensure platform incidents and tools are handled with adherence to SLAs.Ad Tag, Pixel Tags and Discrepancy troubleshooting.QA Testing and Validation.Contribute to the company and Support Team’s Knowledge Base.Assist with screening and hiring permanent support team members for the Support Organization.Coordinate in-depth training on Support-related tools and processes.Light on-call/after-hours support.Who You Are:Bachelor’s Degree from a four-year university or relevant substitute experience4 - 6 years relevant work experience in Technical and/or Application Support2+ years of management/team leadership experience. Mentoring orExemplary communication and customer service skills and mentality.Leadership experience including responsibility for individual members’ workload, development and performance.Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced and growing environmentMid-level to advanced experience with Programming languages (HTML, Java, JavaScript ,Vast .XML) is a plusExperience handling complex datasets, identifying trends within the data, and performing comparisons between multiple data sources.Mid-level to advanced experience with databases, SQL, API's - Able to create queries to retrieve records, aggregate data from a variety of data sources, and an understanding of the underlying data structures. Mid-level to advanced knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus#LI-TP1Our Compensation and Benefits ( for NY, CO, CA, and WA residents only)At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range.  The base salary range for this role is $49,500 -$90,700In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role.  The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.  All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions.  Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year.  Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click here to learn more.Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave.  The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.