It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job descriptionJob Title: Senior PS Consultant-Full Stack AWS DevelopmentDepartment & Team: Genesys Innovations – India COELocation: ChennaiAbout Genesys Innovations Team:GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).Job SummaryResponsible for architecting, developing, testing, implementing, and maintaining AWS applications. Troubleshoots and solves software issues related to Genesys Innovation Applications. Research technical problems and suggests improvements for applications.What you bring to the teamAWS full stack development experience: database, server-side, and front-end7+ years total development experience4+ years of design and development experience in technologies using REST APIs and microservices architectures3+ years AWS experienceAtleast 2+ years React and Node.js based real time application experienceSpecific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc.Experience with CI/CD and automated testingDemonstrated success in actively contributing to large consulting projectsEffectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc.Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementationWork with teams as they perform feature level design, development, testing, and performance analysis.Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks3-5 years of experience developing with contact center technologies like Cisco, Avaya, Genesys, Nice, Talk Desk, etc.Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product API’s, common third-party tools, applications and business systems. The work will be intellectually challenging, and will expand with the evolution of the Genesys product roadmap.QualificationsBS/MS/BA or equivalent. Computer Science major preferred.3 years or more of commercial software development experience in C#, Java where an additional language such as Python, PHP or C++ is a benefit.Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments.Ability to work independently on routine duties or projects with general instructions on new assignments.Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus.Demonstrate solid analytical programming and problem solving skills including software operation diagnosticsMust be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals.Optimize billable utilization opportunityMust demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partnerFamiliarity with the following is a definite plus:Should have development exposure to data streaming applicationsShould have application development knowledge of RTA based UI applicationsPractical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS).Good practical experience with development methodologiesPractical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizationsGood working experience with database administration/optimizationAbout Genesys:GENESYS® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.Covid-19:Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures continue to be updated. Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
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