Senior Deal Desk Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job DescriptionSummary:The Senior Deal Desk Manager will partner with Sales Leadership and the regional Sales teams on small to large sized sales transactions to provide guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in-line with the Company’s financial and strategic objectives. The role provides great insight into pricing strategy, sales strategy, negotiations, and deal financials. Key Responsibilities:The primary responsibilities for this role include (but are not limited to):- Support and enable team to drive commercial discussions on deals, working with Sales Leadership, account teams, and other members of Genesys to develop commercial strategy and deal structure- Review and approval deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts- Lead communication and management of exceptions approval with relevant stakeholders, including members of the Genesys Leadership Team (GLT)- Manage the planning and execution of the contract negotiation process, acting as a liaison between the business, Legal, customers and partners to drive forward contract negotiations- Negotiate with customers and partners on commercial and contractual elements of the deal- Contribute to the development of margin and/or pricing tools developed by other teams- Develop and maintain a good working knowledge of customer and partner needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs- Support transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions  Key Requirements:- Ability to work EMEA hours- Bachelor’s degree in Business (ideally with a focus in Finance)- Minimum 3 years of relevant career experience with a SAAS company (in a Sales / Field finance, Revenue Accounting function) with demonstrated pattern of increased responsibility.  If in Deal Desk role, minimum of 2 years of experience.  - Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition concepts- Strong analytical and modelling skills- Excellent written and verbal communication skills- Deep knowledge of Salesforce and Microsoft Office- Ability to manage large transactions and ensure that open items are resolved in a timely and efficient manner- Work under pressure without compromising quality- Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary- Ability to use judgment and draw on experience to make decisions or recommendations- Personable, energetic, and highly collaborative, able to build network quickly- Ability to embrace Genesys commitment to customer empathy About Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Covid-19:Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures continue to be updated. Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.