It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job DescriptionJob Title: Scrum MasterDepartment & Team: IT - Go To Market Applications Summary:Genesys is looking for an experienced Scrum Master who acts as an enabler for the effective functioning of Genesys' Go-To-Market IT software development team using Agile Methodology. As a Scrum Master, you will protect the group, removes barriers to successful implementation, and keep them focused on the task at hand. In this position, you will help the Product Owner maximize productivity, maintain the backlog, aid in the release plans, and publish reports to ensure the product owner is updated about the team’s progress.This isn’t a role where you are expected to be a Product Owner; instead, you work together with the product owner to help maintain a highly effective Finance IT and Integration IT Teams. You will need to jump in quickly and make strategic, actionable, and measurable recommendations. In this role, you will need to bring your knowledge and experience in optimizing and maintaining agile teams in IT. You will also lead conversations, consult with other groups, and use your knowledge to align the various team members. You will be able to bring in off-the-shelf technologies and work with internal teams to develop customs systems. This role requires both leadership skills and interpersonal skills to be successful. Key Responsibilities:• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.• Advanced presentation, influencing, and relationship management skills.• Predict resources needed to reach objectives and manage resources effectively and efficiently.• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization• Develop and manage a detailed project schedule and work plan with a tight grip on Agile estimating, planning, and forecasting.• Drive continuous improvement and efficiency through consistent communication between teams and program level and critical stakeholders and measure project performance to identify areas for improvement.Minimum Requirements:• 10+ years of experience in software development • 5+ years of relevant demonstrated experience in delivering Agile software solutions.• Solid understanding of software development lifecycle.• Expert knowledge of Agile project management practices• PMI-ACP, CSM, or equivalent preferred• Demonstrated Experience overseeing projects with at least ten team members, including developers, quality engineers, localization, user experience, and product managers.• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques• Experience in Finance domain preferred• Outstanding communication, facilitation, negotiation, and coaching skillsAbout Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Covid-19:Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures continue to be updated. Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
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