It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job DescriptionCustom Solutions DeveloperJob Location: Chennai or Hyderabad, IndiaJob Description:The Global Custom Solution Practice (CSP) is a global Professional Services team responsible for delivery and support of custom developed software services focused on Genesys products, solutions and off-the-shelf Expert Applications that complement or extend the Genesys line of products for Cloud and Premise deployments.Services provided by the candidate will include software development, integration consulting, software deployment, customer training, team education and custom application support.The successful candidate will demonstrate excellent software development skills and work closely with their team manager, software designers, quality assurance and engagement teams to develop proof of concept and software solutions for customers using a broad range of technologies. This will include Genesys products and sophisticated 3rd party integrations that will enable innovation and intellectual challenge. The custom solutions will be designed and developed for both Genesys premise and Cloud customers.The goal of the role is always to provide the best customer experience for our customers and partners.ResponsibilitiesIn this role, the primary responsibilities will include (but are not limited to):Work with Genesys technical teams and business partners to develop integrated software solutions that extend Genesys products and services using industry best practices for software development using Genesys SDKs/APIs on Cloud, Windows, web, and mobile platforms.Work as a Software Developer to the organization. Provide feedback to the product organization about issues found in API’s, documentations, or architectures.Present and demonstrate proposed solutions as required. Perform knowledge transfer (KT) of the delivered solutions at the conclusion of the engagement as necessary.Create accurate development effort estimates in collaboration with the team manager, project managers or regional managers.Communicate within the global community respecting cultural, language and time zone variationsDemonstrate flexibility to adjust working hours to match customer and team interactionsProvide support to entitled clients at the application level for custom developed solutions (applications and components) as per the need.Assist with resolving escalated customer issues that originated with customers or partners.QualificationsBE/BTech/MCS/BS/MS/BA or equivalent. Computer Science major preferred.6+ years of commercial software development experience in C#.NET and/or Java.2+ years of working experience with Node.js and other JavaScript frameworks.Should be an excellent team player with great collaboration skills.Demonstrate an understanding of designing, invoking and creating REST end-points inclusive of typical security models.Ability to comprehend and write SQL queries for MS-SQL and Oracle Databases.Competency in discussing elements of design for Web and Windows user interface development.Experience with developing and deploying scalable and reliable software applications on cloud platform on AWS with integrated logging, monitoring, and alerting practices, including services such as EC2, S3, ELB, RDS, etc.Knowledge on Strong notions of security best practices with AWS.Ability to work independently on routine duties or projects with general instructions on new assignments.Excellent verbal and written communication skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must.Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics.Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides and deployment maFollowing is a definite plus:Working experience with software languages such as Python, PHP and C++.Working experience of React.js and state managers like Redux is an advantage.Practical experience developing or deploying with Genesys technologies especially with integration to various customer environments/backend systems using REST and SOAP.Working knowledge and integration of Genesys platforms such as Genesys Platform SDK or Genesys Web Services to build interaction management solutions.Experience with Salesforce, ServiceNow, Microsoft Dynamics applications development or other CRM/ERP integration knowledge.Good practical experience with development methodologies, Agile/Scrum preferred.Communication skills in other major European languages.About Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristicsCovid-19:Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures continue to be updated. Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
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