It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job DescriptionSummary:Genesys is looking for a talented Course Developer with experience in technical writing and educational content development to produce world-class training courses for industry professionals. This individual will collaborate with internal teams and subject matter experts to create technical training for different modalities including ILT/VILT, e-learning, and videos. Key Responsibilities:• Write high-quality technical content after conducting thorough research, supported by subject matter experts • Design well-structured, engaging courses about Genesys software products and solutions for our customers, channel partners, and employees directly contributing to Beyond sales• Seamlessly collaborate and communicate with cross-functional teams (product managers, designers, developers, and technical instructors) working at different locations and time zones• Work independently to deliver content on schedule, recognizing the need to have flexible hours to accommodate team members in multiple time zones• Perform thorough reviews of your work and those of your peers • Track and report errors for process and performance improvement Minimum Requirements:• Excellent English communication skills to communicate with a global team• Minimum four years of experience in a writing-focused role• A Bachelor’s degree in English, Communications, or a technical discipline• Ability to understand technical concepts and produce content in a simple, clear, and concise manner that global audiences can easily understand• Razor-sharp attention to detail• Exceptional editing and proofreading skills to ensure text is well-written, logically structured, and adheres to our style guide• Knowledge of industry style rules (Microsoft Style)• Enthusiasm to learn more about customer experience and contact-center solutions Desirable Skills:• Experience with recording screencasts or similar video content• Experience with Articulate content development suite (i.e. Storyline, Rise) and Adobe InDesign • Experience with instructional design and application to course writing & development About Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Covid-19:Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures continue to be updated. Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
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