Frontend Software Engineer

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Frontend Software Engineer to join the Conversational AI team and help build products and services to bring the benefits of this technology to Genesys customers. As a frontend engineer in the Conversational AI team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions.You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, Genesys teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security, and usability. In this frontend role, you will code in Angular, JavaScript, TypeScript, HTML and CSS and work with many technologies, including Jenkins, GIT etc, all on AWS Key Responsibilities:Design and develop high quality, efficient, testable software to implement key product featuresBring features all the way through the Design, Test, Deploy, Maintain cycle Understand the overall architecture of the system and the wider ecosystemActively participate in team code reviewsFollow UX best practices to ensure the best possible customer experienceApply processes appropriately for data security, traceability, and information sharingMinimum Requirements:Degree in Computer Science, Software Engineering, Data Science or related disciplines3+ years of web development experience delivering UX driven designsExcellent programming skills in JavaScript, TypeScript, HTML and CSSStrong hands-on programming experience using AngularExperience in consuming and building REST Web servicesExperience in the usage of version control tools like ‘git’Experience of CI/CD processes and technologiesProactive, self-driven, and possessing a growth mindsetA passion for frontend developmentDesirable Skills:Experience of AWS technologiesExperience of Python or JavaExperience in using defect tracking and test management systems such as ‘Jira’Understanding of Microservices architecture principles and best practicesExperience with Bot Platforms or Natural Language Understanding concepts and technologiesAbout Genesys:Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.comReasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.