Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary:Genesys Interaction Recording (GIR) is software based solution fully integrated to the CIM platform providing economies and powerful recording control via a host of integrations across the suite. GIR has capability to record calls between customer and agent, capture agent screen information while call is in progress and allows for playback and sharing of recordings of a call.We are looking for a full stack senior software Engineer who has passion and energy for software development with proven academic record. Candidates should demonstrate traits of the various aspects of design, development and testing of Enterprise Application ProductsKey Responsibilities:Develop rich, robust applications using state of the art industry techniquesAnalyse the product requirementsDesign and develop new product features within estimated plans for developmentProvide inputs to the architecture of new modules and componentsProvide estimations of work effort for requirements/bug fixesImplement and unit test developed featuresUnderstand and participate in code reviews for product / cross product dependenciesReview design of peersDevelop unit test plans/cases and ensure 100% code coverage with unit/integration testingWork with QA to define a test plan and help them understanding the features / bug fixesBecome source of innovative features/solutions to enhance our core business Manage individual project priorities, deadlines and deliverablesWork effectively in collaboration with other team membersRapid PrototypingMinimum Requirements:Bachelor or Master Degree in Computer Science/IT3-5 years of software development experienceExcellent knowledge of Object-Oriented Concepts and designStrong expertise in . Net (VB, C#)Expertise with Python or Java scriptWorking experience on Azure/AWS Familiarity with UI technologies, especially Angular and JQueryKnowledge of DB (SQL Server / Oracle)Knowledge of Microservice and containerization (K8s & Devops) technologyExperience in Agile teamsAbout Genesys:Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.comReasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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