Director, Creative Design

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Director, Creative Design (Remote/Virtual)Department & Team: Brand and Audience MarketingReports to: Senior Director, Brand ManagementLocation: United StatesSummary:We are searching for a thoughtful, results-driven Creative Director to lead the creative team and drive the brand vision and creatively shape the brand evolution. Including but not limited to design principles and design systems. We would like for you to be well versed in UX strategy techniques and bring deep expertise in UX design (frameworks, interaction models, prototypes, research) and design thinking. You think big, framing designs in the context of the broader customer experience, and are equally comfortable diving deep into the details when needed. You are an influencer of design direction and earn the trust of your team, peers, as well as cross-functional partners and stakeholders. You are able to look at opportunities and issues from all sides, form a point-of-view, advocate for what you believe in, and bring people along with you. You are a designer as well as you are organized to manage creative requests from across the company to assign to the creative team. ResponsibilitiesIn this role, you’ll:Expertise in B2B marketing roles including leading teams and a track record of working directly with the executive team and across business, product groups and event oversight ideally within software/SaaS space.Leads and develops the creative team and vision and ensures the right in house and external agencies are in place to help creatively bring to life the brand, lead generation/nurture, sales enablement, event marketing, and internal communications campaigns, delivering clear and consistent visual storytelling aligned to overall brand identity and messaging.Provide systems-level design thinking informed by user needs and insights, and a thought leader across the organization, actively contributing to the overall brand & product strategy.Lead teams to launch successful and highly visible digital products in a consumer marketplace showing your ability to balance conversion best practices with brand-centric and human-centered design.Act as an internal resource and provide leadership on brand guidelines and resources that make it easy for all brand collaborators to support and uphold our brand.While exercising a good eye for aesthetics, grasp and distill highly complex issues and translate them into clean, focused, understandable solutions.Cultivate positive relationships with executives and peers across the organization to ensure alignment and delivery of a holistic end-to-end customer and employee experience.Supervises and train creative teams and responsible for management of design budget and a strong understanding of processes and timeline management.Shape how to lead with design thinking approach that is aligned to the brand and in partnership with the stakeholders taking projects to fruition in a fast-moving and changing environment.Coach and mentor designers to sharpen their skills, be more confident and effective in their jobs and have a clear path for professional growth and career development.RequiredAbility to work productively within a team.A great eye for detail and the ability to work well under pressure.Strong internal and external relationship management skills.Agile and flexible thinking.Fluency in written and verbal English & Spanish.Experience applying usability testing techniques and principles.Experience applying a web design standard.Knowledge of web client technologies (browsers, HTML, CSS) (if applicable).Proficiency in Adobe Illustrator, Photoshop & Figma.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $122,200.00 - $253,800.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.comReasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.