Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Principal DevOps EngineerDepartment & Team: Open PlatformAbout the PositionWe are seeking an experienced and talented Platform Engineer to join our team. This is a unique opportunity to work end-to-end on how we deployed, developed, and maintained as we redefine our platform's infrastructure layer. Successful applicants will have a passion for problem-solving, teamwork, and delivering excellent results. This role requires strategic, integrated thinking along with technical experience working with a variety of technologies, including:● Kubernetes● Cloud providers: AWS (Primary), Azure● Terraform, Ansible, Helm● Redis, ElasticSearch, Postgres● Reading/understanding metrics, monitoring best practices● Continuous integration, GitOps a plusResponsibilities● Drive and improve the whole lifecycle of operational readiness - from inception through deployment, operation, and refinement.● Develop and maintain our automated CI/CD release and deployment pipeline which supports next-generation application development and ongoing production operations.● Advising of best practices throughout the full software development lifecycle, working with teams to ensure designs are scalable, maintainable, and supportable.● Write accurate, reliable, consistent documentation to execute repeatable actions with an eye to converting to automation.● Debug production deployment or service incidents.● Conduct thorough postmortem analysis after customer incidents.● Advise of the design and development of automation frameworks and testing processes in cooperation with the QA team.● Assist with system security and vulnerability analyses and risk assessments.● Collaborate with developers, product, and customer support teams across a geographically dispersed development team.What would make you a great fit● Direct experience with production application deployments in AWS.● Infrastructure as code tools such as Ansible, Terraform, Helm, etc. ● Think in systems -- edge cases, failure modes, behaviors, specific implementations.● Thrive in a collaborative and dynamic environment.● Have a habit of documentation to share your knowledge and learn from past mistakes.● Driven by curiosity and creative problem-solving. When you see something broken, you can't help but fix it.● Have an urge for delivering to deadline and iterating fast.● Keep customers top-of-mind.● Maintain proactive and positive relationships across the organization.We have a comprehensive benefits package and encourages a balanced work life and home life.About Genesys:Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.comReasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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