Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?ABOUT THE ROLEWe are looking for a passionate and motivated technical competitive intelligence professional experienced in technology solutions to join our Market and Competitive Intelligence team. The ideal candidate has a reputation for delivering intricate and compelling insights with urgency and integrity. This position requires a combination of strong technical skills, marketing knowledge, project/program management, and a deep understanding of Genesys’ competitive landscape. The right candidate will be a proactive and self-driven professional with a passion for teaching others about optimizing the customer experience journey and inspiring all levels of the organization to think differently about our evolving competitive environment.In this role, you will draw on your extensive competitive knowledge, business acumen, resourcefulness, and technical expertise to arm Genesys with the necessary insights to outmaneuver our competition and win new market opportunities. Ultimately, your mission is this: help us win. You will assess and translate competitors’ features, capabilities, and technologies into technical solution benefits to maximize our go-to-market and sales opportunities. Work within and across teams to gather, analyze and synthesize loads of competitive data into actionable insights through hands-on competitive assessments and deep dives that highlight our differentiated value proposition across marketing and sales tactics. You’ll use all this intel to contribute to winning sales and marketing playbooks, product development planning, and company in-depth side by side comparisons.OUR TEAM MISSIONWe believe we have an important story to tell: companies can transform the way they connect with customers through our cloud customer experience software. Genesys guides our customers — the real heroes in our stories — to make these transformations unlike anyone else in the market.HOW WE WORKOur Market and Competitive Intelligence team is highly collaborative. You will be an integral part of a larger competitive intelligence network. We move fast on executing new insights and ideas. We have a constant pulse on the market and our rivals. We are on a lookout for early warning signs, identifying risks and opportunities early enough to allow Genesys to adapt its strategy. We predict our rivals’ next moves before they do. We constantly try out new things, learn from them, and iterate.YOUR FUTURE DAY-TO-DAY RESPONSIBILITIESDeliver Technical Competitive Intelligence Excellence.Live and breathe competitor products, applications, services, and solutions, identifying strengths and weaknessesOwn the creation and delivery of hands-on demonstration bake-offs, product comparisons and other technical competitive marketing assets to win against our rivals in the new Customer Experience as a Service Market- with agility, focus, integrity, and scale. Identify patterns and share insights so we can quickly make data-driven decisions.Proactively make actionable recommendations for product management, marketing, sales, and the executive teamSupport key corporate initiatives with market and competitive analyses Go-To-Market.Put your communication chops to work. Distill tons of info into clear, concise, and compelling intelligence with urgency and accuracy.Assist sales, marketing & product with actionable technical competitive intelligence, talking points, tactics, comparisons and differentiators to help win deals.Contribute to competitive enablement materials such as battlecards, playbooks, and market analyses.Collaborate across teams. Work with our partners in marketing, sales, product, business development, partners, industry analysts, consultants and more to understand our place in the market to communicate our competitive edge and help grow the company.Other responsibilities. Serve as a technical resource and evangelist for the overall marketing team.Help teams understand the impact of our intelligence.Deliver training sessions.YOU CAN CHECK OFF THESE REQUIREMENTS BOXES 8+ years of career relevant experience (market/competitive intelligence, technical marketing, product management a plus) preferably in a high-tech industry roleBachelor’s degree - Business (Marketing) or technical discipline (Engineering or Science), or equivalentExperience in the contact center infrastructure market, the CRM market, the broader customer engagement/ CX market, other enterprise software/SaaS market and/or technology platforms preferredKnowledge and understanding of SaaS product led growth initiatives such as free trial to pay-as-you-go and/or freemium offersExperience in analyzing high tech products & services and communicating benefits Extremely strong critical thinking skills for framing, analyzing, and synthesizing complex problems (market and technology trends, architecture integration, business disruptions, etc.) Takes the ball and runs with it, working both independently and collaborating cross-functionally while managing expectations of internal customers and stakeholdersExperience working with global teams on multiple project and programsExcellent written and verbal communications skills. Proficiency in technology demonstration techniques (presentations, webinars, etc.)Eagerness to excel in a fun, ever-changing work environmentWilling to travel up to 15% IDEAL CANDIDATEIs technically savvy, naturally inquisitive, and resourceful, with excellent critical thinking skills Can synthesize technical material and identify key insights for various audiencesHas confidence, presence, and credibility to command the respect of colleagues and senior stakeholders, especially within Marketing, Sales, and Product DevelopmentSeeks collaborative environments where the bar for quality is set high BENEFITS Market competitive salary with an anticipated base compensation range of $88,400– $183,600. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.Medical, Dental, and Vision InsuranceTelehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off401(k) matching programAdoption AssistanceFertility treatmentsABOUT USGenesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $88,400.00 - $183,600.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.comReasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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