Senior Product Manager - Customer Survey and Interaction Recording

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?We are seeking an experienced Senior Product Manager to join our dynamic team to help drive the development and execution of our customer survey and interaction recording products.As a Senior Product Manager, you will work closely with customers, engineers, designers and other product managers to define, drive and execute the strategy, roadmap, and feature prioritization for these key capabilities within the customer experience space.Key Responsibilities:Develop and maintain a comprehensive understanding of customer needs and market trends related customer survey products.Define and prioritize product features, enhancements, and user stories based on customer feedback, market research, and business objectives.Collaborate with cross-functional teams, including engineering, design, sales, marketing, and customer success, to ensure successful product development and launch.Manage the product lifecycle from ideation to launch, including creating and maintaining product roadmaps, feature backlogs, and release plans.Work closely with the engineering team to ensure timely delivery of high-quality products that meet customer needs and expectations.Monitor and analyze product performance metrics, customer feedback, and market trends to continuously improve the products and inform future roadmap decisions.Develop and execute go-to-market strategies and collaborate with marketing and sales teams to drive product adoption and revenue growth.Qualifications:Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field.5+ years of experience in product management, with a proven track record of launching successful software products.Strong experience in customer experience products, with a deep understanding of the market landscape and customer needs.Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.Strong analytical skills and the ability to use data to inform product decisions.Experience working with software engineering teams throughout the development lifecycle.Solid technical background with the ability to drill into the details with engineering to determine the best solution for our customers.A fast learner that is highly motivated, persistent and a self-starter.If you are a strategic thinker with a passion for creating innovative products that solve real customer problems, we would love to hear from you. This is an excellent opportunity to join a fast-paced and growing company and make a significant impact on our product offerings and customer experience.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.