Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary:The Product Manager will be part of a team responsible for launching a new cutting-edge AI powered line of products targeting sales and marketing use cases. This is a new business for Genesys with high visibility within the company – it is like a start-up within a larger company. You will be part of a team responsible for launching the first version of the product, growing revenues and generating opportunities through new features in product development and executing on our strategic business plan. The Product Manager will have a strong focus on creating user experience that delight end users. The ideal candidate is competitive, analytical, and resourceful with strong business acumen.The Genesys AI platform comprises products that help our customers improve end to end customer experience and agent / rep experience, as part of our Experience-as-a-Service vision. Our products use natural language, machine learning, and other AI techniques to personalize and automate engagements, create delightful and simple service experiences, and help companies streamline their digital operations. Our Conversational Sales and Marketing products provide tools that help enterprise revenue teams attract, acquire and grow customers across the customer lifecycle over Email, SMS, and / or Website Chat, with a personalized human-like, two-way conversations. When qualified leads are ready to talk to sales, the AI automatically, loops in sales and books a meeting or demo.Key Responsibilities:Work closely with UX designers and engineering teams to launch new feature that deliver value to our customers and delight the end users.Be accountable for commercializing the delivery of products and services for sales and marketing that grow our P&L and delight our customers.Drive the development, prioritization and execution of product roadmaps in collaboration with R&D and PM colleagues in other Genesys platforms.Partner with key stakeholders across our company and customers to capture detailed requirements, test hypothesis, enable adoption and support, establish new processes and generate feedback loops into Product.Analyze initiatives for ROI and opportunities to drive financial and operational excellence and growth.Present at product, sales, customer, and industry events, including roadmap presentations regarding product timelines and strategy, and product initiative updates to company executives on strategy and performance.Manage day-to-day activities required for the program's success and ensure that activities and deliverables are executed in a timely fashion with high quality.Own the relationships with customers and development teams to translate customer needs into agile / scrum-based plans to deliver valuable product features.Requirements:7+ years of professional experience, with at least 2 years in product management or related rolesExperience in Enterprise B2B / SaaSPreference will be given to candidates who have worked in agile technology organizations.Strong understanding of features and technology that impact customer experience and customer contact centres.Experience with Design Thinking, “Jobs To Be Done”, or similar methodologies preferredExcellent communication and presentation skillsLeadership and initiative to own problem sets and work them through to resolution.Proven experience with analysing data and using structured problem-solving to make decisions that uncover the next steps of a solution.Ability to manage ambiguity, build consensus toward solutions, and defend a chosen strategy to various stakeholders.Experience with SaaS solutions for sales and marketing is desired.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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