Curriculum Developer

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Curriculum DeveloperThe Curriculum Developer will be responsible for executing the strategic direction of department leadership in the development, implementation, and maintenance of training courses targeted to Product Support Engineers and other internal employees.  This role with liaise heavily with subject matter experts within the Product, Support, Customer Success, and Professional Services departments.What You'll DoWork under the direction of the Training Manager and assigned SMEs to develop an instructor-led, role-based, course curriculum for engineers in Product SupportDesign, develop, and maintain course materials across various products and delivery channels including virtual instructor-led and self-paced learning.Work closely with Subject Matter Experts (SMEs) in Product Management, Customer Success, Professional Services, and Product Support to ensure training is aligned with business needs.Enable Product Training team to teach new and existing training courses.Create validation activities to measure learning attainment of course objectives.Conduct needs analysis on all training course requests to ensure alignment with business needsReview training survey scores and feedback to continuously improve training course qualityRequirementsBachelor's Degree or equivalent experience2+ years experience designing, developing, and maintaining software training programsExcellent analytical and writing skills with a demonstrated aptitude for creating instructional content for both technical audiencesAbility to quickly learn industry terminology, processes, and systemsProven ability to work effectively with subject matter experts and stakeholdersFlexible, collaborative, team-oriented individual who shows initiative and holds themselves accountable.Experience using Camtasia, Adobe Captivate, or other instructional design content creation platformsExcellent leadership, communication, and project management skillsNice to HaveBackground in contact center, technical support, or customer service trainingBackground in the SaaS industryGraphic design skillsInstructional design skillsCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $47,125.00 - $97,875.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.