Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is looking for a highly driven Senior Business Process Analyst to join our Enterprise Data & Analytics Team! This is a unique position which requires deep business and technical expertise coupled with the ability to solve problems creatively and effectively. As a Sr. Business Systems Analyst, you will go deep into one or more areas of our business and partner with those stakeholders to assess business outcome requirements, analyze their data insights needs and challenges, identify process improvement and automation opportunities, propose business and system architectures, initiate proofs of concept efforts for specific outcomes and capabilities, develop a backlog of epics and stories, and work closely the Enterprise Data Strategy and Enterprise Data Governance managersThe role of a Business Systems Analyst will have responsibility for providing business, functional, and technical expertise in identifying, evaluating, documentation of process, data, and functional solutions through data operations. This is a full-time, remote role preferably based out of Guadalajara, Jal. or Mexico City and the immediate team this individual will work with is in the United States.The primary responsibilities for this role include (but are not limited to):Help our business understand how to use its data, what the best way to document our data usage, flows and data maps, and be a trusted partner.Going beyond relationship management, you’ll embed yourself into a customer facing business area, be a trusted partner, help them understand how their data works, how to best use their data, record data priorities and process, and provide progress updates on our team commitments to those business stakeholders and our leadershipUse your business sense and process knowledge to evaluate things holistically and think through the objectives, impacts, best practices, tradeoffs, while working with our leaders to support the business.Use your excellent verbal and written communication skills, including the ability to effectively collaborate with a diverse group of people, to tease out and document business requirements and outcomesYour experience should include:3+ years of business experience, with demonstrated communication skills, data lifecycle experience, documentation, and agile processes3+ years of experience reviewing and writing technical & business requirements in relation for documentation3+ years of experience in marketing, finance, operational, or management reporting as a business systems analystStrong empathy for customers and the ability to think, communicate, and partner with department and company leadersExcellent written and verbal communication skillsDesirable Qualifications Skills:Bachelor’s degree in the field of business, computer science or similar area or equivalent work experienceSalesforce or other CRM experienceFinance or ERP systems experienceJira experienceVisio/Miro/Mural experienceAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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