Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionSr. Pre-Sales Security Program Manager Team: Global Presales Security & Privacy Solutions Architects Position Overview: The Genesys Global Presales Security & Privacy solutions architects’ team is a unique team made up of Security/Privacy experts with the skills to provide expert services to all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects etc.) The team sits within the Global Pre-Sales organization, supporting both direct & indirect business opportunities and new growth strategies.Genesys is offering you an exceptional career opportunity to join this team of global cloud experts as a “Sr. Security Program Manager “. You will be responsible for program managing security & privacy related risk assessments for global presales organization. You will also provide individual contributions as a security architect/consultant.Role and Responsibilities: • You will be program managing presales security/privacy assessments for all our solution offerings.• Manage and ensure all requests to team are handled and assigned in a timely and accurate manner • Ensure requests are validated and necessary background information has been provided to team members before assignments. • Keep all internal and external stakeholders up to date on high priority activities. • Conduit between field sales and expert resource within internal and external teams (Privacy, Legal, HR, Finance, Sustainability etc.)• Be an escalation point for the assigned region(s) and engagements to lead customer facing engagements. • You will assist in product compliance presentations, security assessments/questionnaires for our prospects, customers, and partners. • You will help to maintain and update our security & compliance knowledge databases for Frequently Asked Questions. • Own prospect requested Security audits/assessments and collaborate will all other global & regional functions for timely completion of these requests. • Be able to explain our security, privacy and compliance policies, controls & processes for all cloud solutions. • Assist program managing running team activities /projects • You will be expected to program manage calls/meetings, solution design workshops, consulting engagements with our Prospects, customers, and partners by bringing in the right resources. • You will also program manage enablement of our Sales and Presales teams, and crucially also our Partners, ensuring a solid foundation of security/privacy understanding is established and they have the skills they need to be successful with their opportunities. • Support our global Compliance teams (Privacy office, Security Office, legal team) as/if required.This role offers: • Working in a high-energy, dynamic & expert global team with a set up that provides every opportunity to thrive.• Onboarding program during which you will share the experience with and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys.• A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.• Working across a culturally diverse and fascinating team.• Travel to customer and business meeting sites. Maximum 10% of the role.The minimum you need to succeed: • Professional proven recent experience as a full time Project & Program management.• Experience Public Cloud Services such as Amazon Web Services. • Software as a Service experience, and able to articulate your opinions on security and compliance trends.• Strong understanding of Cyber Security/Networking/Application Security, (firewalls, Oauth, SAML etc.). • Bachelor’s Degree with Cyber Security or similar professional experience.• Vertical Specific security & compliance experience. (Finance, Govt/Public Sector, Healthcare etc.)• Be a team player; be adaptable, able to multi-task and be ready to travel.• Ability to work independently with little guidance and be detail oriented.• Flexible and adaptable to all work environments.• Work in-line with team and company standards.• Goal oriented and have the self-discipline to complete all work tasks on-time.• Ability to present complex information in a clear, concise manner.• Excellent technical writing skills. • Fluency in the English written, and oral is a must requirement. • Ability to work at a computer terminal 90% of the typical workday.Nice to Have Skills:o Prior Genesys Cloud product Experienceo Background within Digital Customer Experienceo Certifications such as CISSP, CISM, AWS Certified Securityo Familiarity with Google CCAI, Artificial Intelligence, NLP/NLU, Machine Learningo Experience auditing or program managing or consulting or supporting PCI, ISO 27001, SOC, and other compliance initiatives. Covid-19Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. About GenesysEvery year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service? so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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