Staff Software Engineer

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Staff Software EngineerJob Title: Staff Software EngineerDepartment: AI GroupSummary:The Staff Software Engineer will be responsible for the development of components and services used to deliver mission critical cloud products. They will work in a fast-paced cloud-based environment where continuous change, innovation and experimentation are all encouraged. They will work with technologies like Java, Redis, Amazon Web Services, New Relic and Jenkins, among others. They will iteratively deliver software in a true DevOps model following CI/CD and agile best practices.Additionally, they will demonstrate mastery in one or more of these technologies and will be an expert in distributed systems. They will be a leader, mentor and role model for their peers and juniors.Key Responsibilities:Design and develop high quality, efficient, testable software to implement key product features.Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment.Understand, and contribute to the evolution of, the overall architecture of the system and the wider ecosystem.Work across teams to lead feature development that spans several microservicesActively contribute input and direction to the Product roadmap.Resist poor or short-term solutions, instead favouring pragmatic, incremental enhancements that work toward long-term goalsReview code and provide feedback relative to best practices, improve readability and anticipate issues.Troubleshoot production support issues post-deployment and come up with solutions as required.Act as a mentor to other members of the team.Enhance overall team velocity.Apply processes appropriately for data security, traceability and information sharing.Minimum Requirements:Degree in Computer Science, Software Engineering, or related work experience. Excellent programming skills, particularly in Java.7+ years of experience in Software Engineering. Working experience with REST API back-end services Expert level understanding of object-oriented programming & design.Proactive, self-driven, and possessing a growth mindset.Effective verbal and written communicatorStrong collaboration and listening skillsDesirable Skills:Cloud Native application development, preferably AWS based.Familiarity with Voice Bot Platforms and Natural Language Understanding concepts.Understanding of Microservices architecture principles and best practices.Experience working with remote engineering teamsAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.