Solution Architect

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The role of this position is to assist the direct, vertical, geographic, and channel account teams to sell Genesys Cloud CX and services by providing broad and deep expertise in technology to allow our customers to deliver on our Experience as a Service vision.The role will be brought in by the account team to address deep technical dives, whiteboarding sessions, and highly configured demos and to architect complex solutions for our customers and prospects. As well as the overall positioning of our services versus our competitors for our customers and prospects. This individual should be seen as the expert in the room.ResponsibilitiesIn this role, the primary responsibilities will include (but are not limited to):Subject matter expert on the Genesys Cloud CX platform.Articulate corporate messaging and solutions through presentations, demonstrations, and open discussions with customers and partners.Lead technical, business, and architectural discussions with customers, prospects, and account teamsAssist in gathering information and requirements from customers and partners to formulate architectures around supported solutions.Respond to RFI/RFPs questions on supported solutions.Provide technical design for proposed customer and partner solutions including topology and risksServe as a technical escalation point for the field Solution Consultants.Remain current with industry trends.Participate in trade shows and other marketing activities.Responsible for providing reports for stakeholders' review.Engage with Product ownership to influence solution direction.Contribute to internal Genesys knowledge stores.Maintain industry-resolute knowledge.Develop internal technical documents.Engage with Product Management to influence product direction.Work with Product Marketing and Management Teams for early adopter training and field readiness.Act as a Beta tester for new Cloud solutions coming to the market, this includes feedback to the Product teams not only in testing but how the offer could be made better.Ability to design and implement training seminars for internal and external personnel.Be recognized as a trusted advisorProvide mentoring to Solution Consultants, accounts team, and peers when possibleQualifications/Skills Required and PreferredExtensive knowledge of Genesys Cloud CX platform.Experience within the Contact Center industry, with demonstrable skills in a sales engineering/ technical services/sales position.Excellent writing and verbal communication with listening, negotiation, and presentation skills are required.Ability to facilitate sales, with emphasis on the technical aspect.Ability to solve complex technical and selling situations with proposed resolutions.Ability to work effectively, independently, and with team members to add value.Ability to train at various levels (internal external, business, and technical).Willingness to travel when desiredAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.