Senior Director, Finance Shared Services

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary of the Position:The Senior Director, Finance Shared Services manages and coordinates the delivery of financial shared services for all of the Company’s legal entities through the following business processes:Record to Report (General Ledger; Asset Management; Cash Management)Order to Cash (Credit Analysis; Order Management; Billing, Cash Application)Procure to Pay (Accounts Payable; Corporate Card Administration, Expense Report Processing)Pay Team Members (Payroll) In addition, the Senior Director is responsible for supporting the development and execution of the Global shared services strategy, developing and adopting globally standardized processes across all operations and leading on-going process improvement opportunities across financial functions. Key Accountabilities:Deliver world-class customer service to all businesses served by the Global Finance Shared Services Center, which includes maintaining high expectations for professionalism and integrity.Professional mentoring and development of staff.Recruitment and retention of world class talent, including management of new talent pipeline.Promotes and maintains responsibility and overall accountability for the internal control environment, accurate transactional processing in compliance with SOX requirements (e.g. Quality Control), and accurate, timely financial data.Leads and manages day to day operational activities of Global Finance Shared Services Center which includes: General Ledger, Asset Management, Cash Management, Order Management, Billing, Credit Management,  Accounts Payable, Corporate Card Administration and Payroll. Each key functional area will have a tower leader who will report directly to this position.Responsible for creating, maintaining, reviewing and reporting KPIs or SLAs in each functional area to monitor service delivery.Leads and manages the technical and interpersonal skills training requirements for the Finance SSC team members.Leads and manages the business process improvement activities within the Finance SSC.Leads and manages the Finance SSC month-end, quarterly, and year-end close activities in accordance with the Corporate financial planning and reporting calendar.Supports the consolidation and reporting team in preparation of financial statements in accordance with US GAAP.Supports development of and enforces compliance with accounting and/or Company policies.Develops and maintains robust framework for global standardized process compliance within the Finance SSC, which includes standardized global processes and a compliance self-audit program.Support internal, external and other regulatory audit requirements.Builds and maintains relationships with business partners and process ownersLeads with empathyFosters an environment where diversity equity and inclusion are celebrated Job Qualifications/Requirements:Minimum degree of BA, BBA or equivalent degree in finance or accounting.CPA or equivalent certification.10+ years’ experience in a financial role with 7+ years in a managerial role.Previous experience in a Senior Financial Management role leading a team of 20+.Previous experience in a shared services delivery role within a global company.Previous experience building and expanding Global Shared Service functionsDemonstrated ability to lead and manage people.Demonstrated managerial courage.Excellent interpersonal, relationship management and communication skills.Demonstrated ERP systems knowledge.Previous experience with applying lean/six sigma principles in a transactional environment and leading process improvement / transformation.#LI-GF1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.