Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?What this role is:This role is part of our IT Strategy & Transformation team. You will work closely with IT leadership to identify and solve complex organizational challenges and drive transformation. You will use data to ensure the organization delivers on measurable business outcomes. This is a great opportunity for someone who’s looking to bring their consulting skills in-house to implement effective strategies across a high-growth organization.What this role isn’t:This isn’t a role where you should wait for instructions. You will need to jump in and quickly make strategic, actionable, and measurable recommendations. This role also isn’t just about planning. You will need to execute your plans, measure outcomes, and pivot if needed.What you’ll bring to the table:You will be a big picture thinker with the ability to execute. You will need to be highly organized and able to manage cross-functional stakeholders and multiple initiatives simultaneously. You will have strong quantitative skills and enable data-driven decision making. You will need to have strong PowerPoint presentation skills and the ability to communicate at an executive level. Some details about what you’ll do:Work with IT leadership on key transformational components, including organizational design, operating model, and process optimizationCollaborate with Strategy & Operations team stakeholders on enterprise-wide strategic initiativesIdentify opportunities for improvement across IT processes through data-driven insightsBuild and maintain operational dashboards and reporting suite to track, manage, and provide valuable insights on metrics and OKRsProvide chief-of-staff support to IT leadership team membersRequirements:Five plus years working in management consulting or strategy consultingThree plus years working in a technology setting (IT or a tech company)Experience in organizational design, operating model design, and strategic planningExperience with organizational transformation initiativesStrong data analysis and visualization skillsUnderstanding of agile methodology, frameworks, and toolsCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $79,300.00 - $164,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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