Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary:Provide technical and project leadership in designing full stack testing solutions Works with other teams to leverage testing best practices between the groups Strong knowledge of quality management methodologies and techniques Responsible for evaluating modern testing and quality tools and practices and bringing that knowledge into teams Provide day to day technical guidance to team members in their areas of responsibility Conduct test reviews (and attend code & design reviews) to help ensure that development process is followed and that the criteria for delivery to product owners are attained. Coordinate bug hunts to gather user feedback for new features Actively engaged in seeking new information which yields understanding systems and their integrations Build trust and maintain relationships with team members of product management and development Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage Expert in the architecture, design, and customer use cases for their team's services, dependencies, and product Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects Preferred qualifications or experience: A Bachelor of Science degree in Computer Science (preferred) or related degrees or equivalent in work experience. Effective written and verbal communication skills Testing cloud services for security and for compliance with HIPAA, PCI, and SSAE-16 would be an asset 2+ years of industry experience Expert proficiency of the following: Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems Ability to use delivery pipeline automation and configuration tools such as Jenkins Testing of web applications using Selenium Understanding of how application frameworks such as Spring and NodeJS are used to develop applicationsAdvanced proficiency of the following: Knowledge of service-oriented architecture (SOA) Knowledge of the Software Development Life Cycle (SDLC) Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python Knowledge of object-oriented design patterns Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA) Knowledge of Amazon Web Services (AWS) such as EC2 and S3 Knowledge of agile testing methodologies and best practices for continuous delivery (CD) About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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