Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary:A Partner Sales Development Rep identifies and qualifies new sales opportunities through using a blend of inbound and outbound prospecting sales tactics. This role is dedicated to support our indirect sales channel supporting Genesys’s revenue goals generating partner opportunities, directly working with our partner network. This role is measured by quarterly opportunity generation.The role is dedicated to lead management and nurturing leads in order to support Marketing and Sales objectives.Four core elements of the SDR role:Prospecting, identifies, qualifies and cultivates sales opportunities through a blend of outbound and inbound techniques, email, research on companies as a component of lead generation and qualification activities utilising the web, LinkedIn, OneSource and other research tools available. Gather key information to update the CRM system and assign a nurture path and follow-up strategy Work closely with Sales Account Executives to focus on targeted customers and qualify an opportunity to a high level using BANT/SPIN criteriaBuilding external relations with our partner community and working closely with them on new opportunities and collaboration. Help with the building of a joint go to market strategy.Key Areas of Responsibilities:Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling themWork closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement. Responsible for achieving aggressive quarterly targets and following up leads in a timely manner. Whilst bringing value to the prospect.Maintaining and expanding your database of prospects and multi-threading accounts to find key personasThe SDR has a strong skill set that uses the Lead Management process to:Update SFDC to reflect current lead statusTake live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referralsCreates opportunities in CRM system & assign to appropriate sales team based on BANT /SPIN criteria Assigns and use Lead Nurturing processes on ICP accounts not yet ready to buySearches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies Desired Qualifications & SkillsSales experience preferably within IT / Cloud solutions Experience working with Salesforce.com or other CRM platformsExcellent communication, interpersonal, organizational and telephone skillsAbility to effectively manage time, prioritize tasks and work within deadlines with little supervisionAbility to analyze business opportunities and read situations wellAbility to gather and use data to inform decision making and persuade othersAbility to develop compelling strategies that deliver results with a strong attention to detailExperience and deep understanding of front line sales developmentA good technical aptitude and genuinely interested in technology.Ability to swiftly learn product solutions as well as general industry knowledgeLanguages: Fluent in EnglishResourceful & ability to adapt quickly to changing environmentWork Context:Works from desk with 80% of the assigned work hours predominately over the phone.Work the assigned territory which will be aligned to time zones and work schedules framed according to the territory assigned. Some travel and face to face meetings will be required#LI-Remote#LI-Hybrid#LI-Onsite#LI-RK-1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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