Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Pointillist is an award-winning customer journey management platform that enables enterprises to measure, monitor and orchestrate frictionless and personalized customer journeys. The Pointillist engineering team is a place where you can make bold moves, innovate and transform. We are a fast-moving startup within a global company that embraces collaboration and empathy.We are looking for a DevOps Engineer who is eager to learn and grow while supporting cutting-edge technologies and contributing to the improvement and success of our platform. As a senior member of our team, you will help manage an AWS production environment and engage in projects to add to and improve automation, monitoring, infrastructure design and security. You will also participate in regular software releases and work closely with colleagues in other technical and business disciplines. “Working for Genesys has been a very rewarding experience for me. I have never been surrounded with such talent and with people who are so willing to help one another. This is a place to learn and grow with an amazing culture, cutting-edge technology, and a family feel. I feel extremely fortunate to have the opportunity to work here.” – James Rosso, Director, DevOpsMinimum requirements:8+ years of DevOps, operations, or relevant experience in a production environment.4+ years with automation and configuration management tools.4+ experience with monitoring tools and frameworks.4+ years working with cloud technology. AWS experience is required.Preferred experience:Experience setting up security controls as well as experience with compliance certification is a plus.Previous experience with applications or software development.Experience with Infrastructure as Code, Terraform, CloudFormation.Experience in engineering automation solutions in AWS.Application Design skills – Microservices, REST.DevOps CI/CD Tools: CloudBees Jenkins, Ansible, Git, BitBucket, SonarQube, Artifactory, Splunk, Sumo Logic, New Relic.Network Security.Configuration Management.Log aggregation, log monitoring.Experience with Kubernetes or ECS is desirable.What you will do:Design, deploy, and maintain Pointillist infrastructure in the AWS cloud.Support the Pointillist Data Engineering team.Identify and execute on opportunities for increased and improved automation, monitoring and improved security.Code tools based on business needs.Contribute to the growing body of DevOps documentation.Participate in on-call rotation.Contribute to developing processes that improve DevOps efficiency and reliability.A little bit about our stack:Our applications are hosted in an AWS Cloud environment, residing on Linux servers.Our code is written in Java, Python, Scala, Angular and JavaScript. What do we offer?The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup companyKeep you in the loop: complete support and transparency from our global and local leadersAn A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community Career development: we will support your professional growth because your goals are important to usFlexibility: office, remote or hybrid? Choose what you need to be at your best every dayEmpathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart #LI-AJ1#LI-HybridAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting